Is this order or prize text from The Good Guys a scam?
Scammers impersonate trusted retailers like The Good Guys with fake order-problem, prize and gift-card messages. A text, email or message that looks like it's from The Good Guys can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real The Good Guys message from a fake.
Genuine The Good Guys links only ever go to thegoodguys.com.au. Below is exactly what a real The Good Guys message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real The Good Guys message looks like
Genuine messages from The Good Guys only ever link to thegoodguys.com.au.
- Genuine order, delivery or service emails from The Good Guys come only from addresses ending in @thegoodguys.com.au
- The Good Guys never send SMS messages from random mobile numbers or short codes
- Marketing or promotional emails always include a clear unsubscribe link and are sent from thegoodguys.com.au domains
- Account or order updates are triggered only after a purchase or logged-in action on thegoodguys.com.au
- The Good Guys website never asks customers to enter full credit-card details on a page that does not show thegoodguys.com.au in the address bar
Crucially, The Good Guys will never tell you that you've won a prize you didn't enter, or ask for card details to 'release' an order, over SMS.
Common The Good Guys scams
- Emails claiming a massive clearance sale or giveaway that link to fake sites mimicking thegoodguys.com.au
- Messages stating a delivery is held and directing the recipient to a lookalike domain to 'reschedule' or pay a fee
- Phishing pages advertising limited-stock items at unrealistically low prices that request login or payment details
Red flags to watch for
- The message arrives from an email address that does not end in @thegoodguys.com.au
- A link uses a domain such as thegoodguys-clearance-offer.com or thegoodguys-deals.net instead of thegoodguys.com.au
- Urgent language about stock running out today or an order about to be cancelled
- Requests for credit-card or login details to claim a 'prize' or complete a purchase
- No prior order or account activity with The Good Guys, yet the message refers to one
Scam text examples
Here's a real example of a scam message impersonating The Good Guys, with the tell-tale red flags highlighted. Compare it against anything you've received.
The Good Guys: Our biggest clearance is ending tonight. Secure your price before stock runs out: https://thegoodguys-clearance-offer.com/claim
What gives it away:
- The message arrives from an email address that does not end in @thegoodguys.com.au
- A link uses a domain such as thegoodguys-clearance-offer.com or thegoodguys-deals.net instead of thegoodguys.com.au
- Urgent language about stock running out today or an order about to be cancelled
- Requests for credit-card or login details to claim a 'prize' or complete a purchase
- No prior order or account activity with The Good Guys, yet the message refers to one
Not sure about your message?
Paste the suspicious The Good Guys text or email and get an instant scam verdict, free.
How to verify a message from The Good Guys
- Type thegoodguys.com.au directly into your browser and log in through the official site to check orders or promotions
- Use the official The Good Guys app installed from the Apple App Store or Google Play Store
Where to report a scam impersonating The Good Guys
Received — or fell for — a message impersonating The Good Guys? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got a text or email about a The Good Guys clearance sale with a link — is it a scam?
Only treat links as genuine if they clearly show thegoodguys.com.au in the address bar. Any other domain is a fake; go straight to thegoodguys.com.au yourself to view current offers.
How do I know if a The Good Guys message is real?
Check the sender address ends in @thegoodguys.com.au, avoid clicking any links, and log in directly at thegoodguys.com.au to verify the message content.
What should I do if I clicked a fake The Good Guys link?
Change your password on thegoodguys.com.au immediately, monitor your bank accounts, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating The Good Guys usually fit one of these patterns. Learn how each works:
Related brands
Other retail names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with The Good Guys through an official channel.