Is this order or prize text from The Good Guys a scam?
No. The Good Guys is an established Australian appliance and electronics retail chain. Scammers exploit that trusted name with fake clearance emails, held-delivery texts demanding a fee, and lookalike storefronts selling limited stock at prices designed to short-circuit your judgement. The good news: a few quick checks almost always tell a real The Good Guys message from a fake.
Genuine The Good Guys links lead to thegoodguys.com.au — but a link can be made to look real, so don't go by the link alone. Below is how genuine The Good Guys contact usually works, the scams commonly run in its name, the red flags that give a fake away, and an example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real The Good Guys message looks like
Genuine messages from The Good Guys link to thegoodguys.com.au. Treat a link to any other address as a warning sign.
- The Good Guys orders, deliveries and service bookings can be checked by logging in at thegoodguys.com.au or in the app, so check there instead of trusting the sender name, number or link
- A sender name, number or email address can be faked, so a matching one isn't proof that a message is from The Good Guys
- A marketing email that looks right, complete with an unsubscribe link, isn't proof either, because scammers copy the layout
- An order or delivery update should follow a purchase or action you actually took; one that arrives out of nowhere deserves a check in your account
- Your card details belong only on a checkout page you reached by typing thegoodguys.com.au yourself; a lookalike address bar is a red flag
What a genuine The Good Guys contact shouldn't do
- Ask you to pay or confirm a delivery through a link in a text; check the order in your account instead
- Ask you to confirm card details through a link in an email about a sale or order; check thegoodguys.com.au typed in yourself instead
- Send an account or order update when you have made no purchase or logged-in action on thegoodguys.com.au
- Ask you to enter full credit-card details on any page that does not show thegoodguys.com.au in the address bar
- Hold a delivery hostage behind a fee paid on an external site; no legitimate retailer collects delivery fees that way
Common The Good Guys scams
- Emails claiming a massive clearance sale or giveaway that link to fake sites mimicking thegoodguys.com.au
- Messages stating a delivery is held and directing the recipient to a lookalike domain to 'reschedule' or pay a fee
- Phishing pages advertising limited-stock items at unrealistically low prices that request login or payment details
Red flags to watch for
- The message comes from an address that looks like The Good Guys' but is slightly different, or details that don't match your account; a matching address isn't proof either, because senders can be faked
- A link uses a domain such as thegoodguys-clearance-offer[.]example or thegoodguys-deals[.]example instead of thegoodguys.com.au
- Urgent language about stock running out today or an order about to be cancelled
- Requests for credit-card or login details to claim a 'prize' or complete a purchase
- No prior order or account activity with The Good Guys, yet the message refers to one
The Good Guys scam examples
These composed examples show how scams impersonating The Good Guys typically read, with the tells that give each one away. Compare them against anything you've received.
Subject: 48-hour warehouse blowout, members only. The Good Guys is clearing floor stock: fridges, washers and TVs at prices we can't print. Shop the private sale now at goodguys-blowout[.]example before it's pulled offline.
What gives it away:
- The sale link is a mimic site, not thegoodguys.com.au, and a sender address can be faked, so a familiar-looking one isn't proof
- A 'private' sale that only exists behind an email link is the setup; a real promotion should appear on the official site too
- 'Before it's pulled offline' is manufactured scarcity to make you check out before you check the domain
Good Guys Delivery: your appliance could not be delivered today. Reschedule and pay the $3.40 redelivery fee at gg-redelivery[.]example within 24 hours or the item returns to sender.
What gives it away:
- A sender name or number can't show whether a text is real, because scammers can fake both, and a delivery update should follow a real purchase, not arrive out of nowhere
- The small redelivery fee is the pretext for capturing your full card details on the lookalike page
- If you are genuinely expecting an appliance, check your order by logging in at thegoodguys.com.au, not through the text
A search ad leads to a store that looks exactly like The Good Guys, showing 'last 2 units' pricing on premium coffee machines and dryers at a fraction of retail, with checkout asking for full card details on an unfamiliar domain.
What gives it away:
- The address bar does not show thegoodguys.com.au; don't enter full card details on a page you reached from an ad on an unfamiliar domain
- Prices dramatically below every other retailer on identical current models signal a fake storefront, not a bargain
- 'Last 2 units' counters on every product are pressure theatre to prevent comparison shopping
Not sure about your message?
Paste the suspicious The Good Guys text or email and get an instant scam verdict, free.
How to verify a message from The Good Guys
The Good Guys's real website is thegoodguys.com.au and the official app is the The Good Guys app. Reach The Good Guys through those channels, never through the details inside a message you're unsure about.
- Do not click the link, pay any fee or enter card details from the message
- Type thegoodguys.com.au into your browser yourself and look for the sale or product there; a genuine clearance should be visible on the official site
- Log in at thegoodguys.com.au or open the official The Good Guys app to check any order or delivery status directly
- Treat the sender address as a clue, not proof: a lookalike address is a warning sign, but a matching one can be faked, so confirm any order or sale on thegoodguys.com.au yourself
If you have been scammed in The Good Guys's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you entered card details or paid on a fake site, call your bank immediately, block the card and ask about disputing or charging back the payment
- Change your password at the real thegoodguys.com.au, and change it anywhere else you reused it
- Keep an eye on your bank statements over the following weeks; harvested card details are often used in later, smaller transactions
- If identity documents were shared, contact IDCARE (idcare.org) for free identity support
- Report the scam to Scamwatch and ReportCyber using the links below, and forward any scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating The Good Guys
Received — or fell for — a message impersonating The Good Guys? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
The Good Guys scam activity in 2026
Impersonation of The Good Guys currently splits between inbox and search results. Clearance and giveaway emails push mimic sites styled on the real store, while held-delivery texts demand a small rescheduling fee through a lookalike page, a lure that works best on people genuinely waiting for an appliance. The third strand is fake storefronts surfaced through ads, stocked with premium goods at prices designed to beat every comparison. The throughline is a domain that is not thegoodguys.com.au asking for your card or login. Type the real address yourself and check the sale or order there, and each variant collapses.
Frequently asked questions
I got a text or email about a The Good Guys clearance sale with a link — is it a scam?
A link that shows a different domain is a warning sign, but a familiar-looking one proves nothing, because lookalike addresses are easy to make. Go straight to thegoodguys.com.au yourself to view current offers.
How do I know if a The Good Guys message is real?
A sender address can be faked, so a matching one isn't proof. Avoid clicking any links, and log in directly at thegoodguys.com.au to check whether the order, delivery or offer exists.
What should I do if I clicked a fake The Good Guys link?
Change your password on thegoodguys.com.au immediately, monitor your bank accounts, and report the message at scamwatch.gov.au.
What is The Good Guys' real website?
The Good Guys' website is thegoodguys.com.au. A 'Good Guys' store or sale on another domain is a warning sign, and a sender address that looks right can still be faked. Type the address yourself instead of following links in emails, texts or ads.
How do I report a The Good Guys scam?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and forward scam texts to 7226 (spells SCAM) so carriers can block the sender. If you paid money or entered card details, call your bank first, then also report to ReportCyber (cyber.gov.au).
Scam message examples
Related scam types
Scams impersonating The Good Guys usually fit one of these patterns. Learn how each works:
Related brands
Other retail names scammers impersonate — check a message from one:
Sources
- Email scams (Scamwatch (National Anti-Scam Centre))
- Buying or selling scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with The Good Guys through an official channel.