Is this order or prize text from Amazon a scam?

Genuine messages from Amazon only ever link to amazon.com, amazon.com.au.

• Genuine Amazon order confirmations and delivery updates arrive only through the Amazon app or email from an @amazon.com.au or @amazon.com address.
• Amazon never asks customers to click a link in an SMS to cancel an order or manage a delivery.
• Prime membership billing and refund communications are handled inside the Amazon account dashboard or via official email only.
• Amazon will never cold-call demanding remote-desktop access or a refund through gift cards or third-party transfers.
• Any SMS claiming to be from Amazon will not contain a clickable link and will direct users to check their orders inside the app instead.

Crucially, Amazon will never tell you that you've won a prize you didn't enter, or ask for card details to 'release' an order, over SMS.

• SMS claiming an Amazon package is held or needs rescheduling, with a link to amazon-com-au-delivery.net that asks for card details.
• Email styled as an Amazon order confirmation directing recipients to click a link on amazon-secure-cancel.com to stop an unwanted purchase.
• Phone calls alleging an erroneous Prime charge and instructing the recipient to allow remote access for an immediate refund.
• Messages warning of a failed payment on Amazon AU and urging the user to update payment details on a lookalike login page.

• The message contains a link with a hyphenated or extra-word domain such as amazon-order-secure.com or amazon-redelivery.net.
• The sender requests remote-desktop software or gift-card payments to process a supposed refund.
• Urgent language about an order about to be cancelled or charged unless you act immediately via the provided link.
• The communication arrives as an SMS with a shortened or unfamiliar web address instead of directing you to open the Amazon app.
• No matching order appears when you log in directly at amazon.com.au through your browser or the official app.

Here's a real example of a scam message impersonating Amazon, with the tell-tale red flags highlighted. Compare it against anything you've received.

• Open the Amazon Shopping app and check Your Orders or Messages.
• Type amazon.com.au yourself in the browser address bar and sign in to view orders or account activity.

Received — or fell for — a message impersonating Amazon? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.

• Scamwatch — Report the scam to the ACCC's national scam service.
• ReportCyber — Report cybercrime and financial loss to the police.
• ACMA — Report scam texts and spam SMS or calls.
• Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
• IDCARE — Free identity and cyber support if your details were taken.