Is this order or prize text from Officeworks a scam?
No. Officeworks is a legitimate Australian office supplies and technology retailer with stores nationwide. The scams are the emails wearing its logo: fake receipts and tax invoices, invented refunds, expiring rewards points and account-suspension warnings, all built to steal logins and card details. The good news: a few quick checks almost always tell a real Officeworks message from a fake.
Genuine Officeworks links lead to officeworks.com.au — but a link can be made to look real, so don't go by the link alone. Below is how genuine Officeworks contact usually works, the scams commonly run in its name, the red flags that give a fake away, and an example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Officeworks message looks like
Genuine messages from Officeworks link to officeworks.com.au. Treat a link to any other address as a warning sign.
- Officeworks orders, receipts and rewards balances can be checked by logging in at officeworks.com.au or in the Officeworks app, so check there instead of trusting the sender name, number or link
- Officeworks says its invoices can be verified through your online account
- Officeworks says scammers impersonate its brand in promotional emails, website links, phone calls, text messages and social media posts, so a familiar logo or sender name proves nothing
- Officeworks advises customers who receive a suspicious email not to click on any links or attachments, and to report it to Scamwatch or the Australian Cyber Security Centre
What a genuine Officeworks contact shouldn't do
- Ask you to log in or verify details by clicking a link in an unsolicited email
- Ask for login credentials, credit-card details or two-factor codes to 'fix' an order; no legitimate retailer collects those through an email
- Rush you with a 'final notice' deadline to keep your account or rewards points; check your account at officeworks.com.au typed in yourself instead
- Send an invoice link you can't match to your account; Officeworks says its invoices can be verified through your online account
- Cancel your rewards points or suspend your account because you ignored an email deadline
Common Officeworks scams
- Emails that look like Officeworks receipts or tax invoices, urging the recipient to click to 'view full receipt' or claim a refund
- Messages claiming the recipient has won an Officeworks gift card or rewards bonus and directing them to a fake login page
- Phishing emails that warn of an 'account suspension' or 'order hold' and ask the recipient to re-enter payment details on a lookalike site
Red flags to watch for
- The email address looks like Officeworks' but is slightly different, or the message claims to be from Officeworks while its details don't match anything in your account; a matching address isn't proof either, because senders can be faked
- The message contains a link to a domain such as officeworks-secure-login[.]example or officeworks-rewards[.]example instead of officeworks.com.au
- The email creates urgency with phrases like 'your order will be cancelled in 24 hours' or 'rewards points expire today'
- The sender asks for login credentials, credit-card details or two-factor codes under the guise of fixing an order
Officeworks scam examples
These composed examples show how scams impersonating Officeworks typically read, with the tells that give each one away. Compare them against anything you've received.
Subject: Tax invoice OW-2231978, overpayment refund available. Our records show you were double-charged on a recent purchase. View your full receipt and claim the refund at officeworks-billing[.]example. Refunds unclaimed after 24 hours are forfeited.
What gives it away:
- Refund bait attached to a purchase you may not even have made; Officeworks says its invoices can be verified through your online account
- The 'view receipt' link points to a lookalike domain rather than officeworks.com.au, and a refund shouldn't need your card details re-entered through an emailed link
- Forfeiting a refund after 24 hours is not a thing; the deadline exists to stop you checking first
Subject: Final notice, your account will be suspended. We detected a payment problem on your recent order. Re-enter your payment details at officeworks-orders-verify[.]example within 12 hours to keep your account and rewards points active.
What gives it away:
- A request to verify details through a link in an unsolicited email is the scam itself; check your account at officeworks.com.au typed in yourself instead
- A lookalike sender address is a warning sign, but a familiar-looking one proves nothing, because senders can be faked; Officeworks says scammers impersonate its brand in promotional emails, website links, phone calls, text messages and social media posts
- Bundling account suspension with expiring rewards points doubles the pressure, a classic phishing construction
Officeworks Rewards: your points expire TODAY. Redeem your $150 bonus now at ow-rewards-redeem[.]example before midnight.
What gives it away:
- The link is not officeworks.com.au; check your real rewards balance by logging in yourself
- 'Expire today' urgency paired with a bonus you never earned is the standard points-bait formula
- The fake login page it leads to is built to capture your email and password for reuse on your other accounts
Not sure about your message?
Paste the suspicious Officeworks text or email and get an instant scam verdict, free.
How to verify a message from Officeworks
Officeworks's real website is officeworks.com.au and the official app is the Officeworks app. Reach Officeworks through those channels, never through the details inside a message you're unsure about.
- Do not click any link in the email or text, and do not reply
- Type officeworks.com.au into your browser yourself, log in, and check your orders, receipts and rewards balance directly; anything genuine should show there
- Treat the sender address as a clue, not proof: a lookalike address is a warning sign, but a matching one can be faked, so confirm any invoice, receipt or reward in your Officeworks account
- Use the official Officeworks app to confirm order status if you have it installed
If you have been scammed in Officeworks's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you re-entered card details, call your bank immediately to block the card and dispute any charges
- Change your Officeworks password by going to officeworks.com.au yourself, then change it on every other site where you reused it
- Watch your email account too; a harvested login is often tried against email first
- If identity documents were shared, contact IDCARE (idcare.org) for free identity support
- Report the phishing to Scamwatch and ReportCyber using the links below, and forward any scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating Officeworks
Received — or fell for — a message impersonating Officeworks? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Officeworks scam activity in 2026
Officeworks phishing runs on paperwork. The most common lures are fake receipts and tax invoices with a 'view full receipt' link, and refund emails claiming you were double-charged, both aimed at small businesses and households that genuinely shop there often enough to half-expect such a message. Account-suspension and order-hold warnings that demand re-entered payment details, and rewards-points expiry bait, fill out the set. Sender addresses and lookalike domains rotate constantly, which is why a sender address proves little. Officeworks says its invoices can be verified through your online account; log in by typing the address yourself and these campaigns lose their hook.
Frequently asked questions
I got an email that looks like an Officeworks receipt with a link — is it a scam?
Don't click it. Officeworks says its invoices can be verified through your online account, and that scammers impersonate its brand in promotional emails, website links, phone calls, text messages and social media posts. Log in at officeworks.com.au yourself and check, and report the email at scamwatch.gov.au.
How do I know if an Officeworks email is real?
A sender address, or a plausible order or rewards detail, can be faked, so neither proves an email is real. Log in manually at officeworks.com.au, or open the Officeworks app, and check whether the order, invoice or rewards action exists rather than clicking any link.
Officeworks email says my rewards points will expire unless I click — what should I do?
This is a common phishing tactic. Do not click. Instead, visit officeworks.com.au yourself and check your rewards balance in your account.
What is Officeworks' real website?
Officeworks' website is officeworks.com.au. Domains that add words like 'secure' or 'rewards' to the name are a warning sign, and a sender address that looks right can still be faked. Type the address yourself whenever you need to check an order, receipt or rewards balance.
How do I report an Officeworks scam email?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and if it arrived by SMS forward it to 7226 (spells SCAM). If you entered card details or lost money, call your bank first, then also report to ReportCyber (cyber.gov.au).
Scam message examples
Related scam types
Scams impersonating Officeworks usually fit one of these patterns. Learn how each works:
Related brands
Other retail names scammers impersonate — check a message from one:
Sources
- Email scams (Scamwatch (National Anti-Scam Centre))
- Phishing scams: how scammers pose as trusted organisations (Scamwatch (National Anti-Scam Centre))
- Report and recover from a cybercrime (Australian Cyber Security Centre)
- Officeworks Scam Warnings (Officeworks)
This guide is general information, not legal or financial advice — always verify with Officeworks through an official channel.