Is this order or prize text from Officeworks a scam?
No. Officeworks is a legitimate Australian office supplies and technology retailer with stores nationwide. The scams are the emails wearing its logo: fake receipts and tax invoices, invented refunds, expiring rewards points and account-suspension warnings, all built to steal logins and card details. The good news: a few quick checks almost always tell a real Officeworks message from a fake.
Genuine Officeworks links lead to officeworks.com.au — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real Officeworks message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Officeworks message looks like
Genuine messages from Officeworks link to officeworks.com.au. Treat a link to any other address as a warning sign.
- Officeworks only sends customer emails and order updates from addresses ending in @officeworks.com.au
- Transactional messages about click-and-collect, printing jobs or rewards points come through the same verified @officeworks.com.au domain
- Officeworks never asks customers to log in or verify details by clicking a link in an unsolicited email
- Any password reset or account alert arrives only after the customer has started the process on officeworks.com.au
What Officeworks will never do
- Ask you to log in or verify details by clicking a link in an unsolicited email
- Send a password reset or account alert you did not initiate on officeworks.com.au
- Email you from any address that does not end in @officeworks.com.au
- Ask for login credentials, credit-card details or two-factor codes to 'fix' an order; no legitimate retailer collects those through an email
- Cancel your rewards points or suspend your account because you ignored an email deadline
Common Officeworks scams
- Emails that look like Officeworks receipts or tax invoices, urging the recipient to click to 'view full receipt' or claim a refund
- Messages claiming the recipient has won an Officeworks gift card or rewards bonus and directing them to a fake login page
- Phishing emails that warn of an 'account suspension' or 'order hold' and ask the recipient to re-enter payment details on a lookalike site
Red flags to watch for
- The email address ends in anything other than @officeworks.com.au
- The message contains a link to a domain such as officeworks-secure-login[.]example or officeworks-rewards[.]example instead of officeworks.com.au
- The email creates urgency with phrases like 'your order will be cancelled in 24 hours' or 'rewards points expire today'
- The sender asks for login credentials, credit-card details or two-factor codes under the guise of fixing an order
Officeworks scam examples
These composed examples show how scams impersonating Officeworks typically read, with the tells that give each one away. Compare them against anything you've received.
Subject: Tax invoice OW-2231978, overpayment refund available. Our records show you were double-charged on a recent purchase. View your full receipt and claim the refund at officeworks-billing[.]example. Refunds unclaimed after 24 hours are forfeited.
What gives it away:
- Refund bait attached to a purchase you may not even have made; real Officeworks emails reference activity you actually initiated
- The 'view receipt' link points to a lookalike domain rather than officeworks.com.au, and a genuine refund never needs your card details re-entered
- Forfeiting a refund after 24 hours is not a thing; the deadline exists to stop you checking first
Subject: Final notice, your account will be suspended. We detected a payment problem on your recent order. Re-enter your payment details at officeworks-orders-verify[.]example within 12 hours to keep your account and rewards points active.
What gives it away:
- Officeworks never asks customers to verify details through a link in an unsolicited email; that request is the scam itself
- Check the sender: anything not ending in @officeworks.com.au is fake, whatever the logo looks like
- Bundling account suspension with expiring rewards points doubles the pressure, a classic phishing construction
Officeworks Rewards: your points expire TODAY. Redeem your $150 bonus now at ow-rewards-redeem[.]example before midnight.
What gives it away:
- The link is not officeworks.com.au; check your real rewards balance by logging in yourself
- 'Expire today' urgency paired with a bonus you never earned is the standard points-bait formula
- The fake login page it leads to is built to capture your email and password for reuse on your other accounts
Not sure about your message?
Paste the suspicious Officeworks text or email and get an instant scam verdict, free.
How to verify a message from Officeworks
Officeworks's real website is officeworks.com.au and the official app is the Officeworks app. Reach Officeworks through those channels, never through the details inside a message you're unsure about.
- Do not click any link in the email or text, and do not reply
- Type officeworks.com.au into your browser yourself, log in, and check your orders, receipts and rewards balance directly; anything genuine will show there
- Check the sender address character by character; only addresses ending in @officeworks.com.au are real
- Use the official Officeworks app to confirm order status if you have it installed
If you have been scammed in Officeworks's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you re-entered card details, call your bank immediately to block the card and dispute any charges
- Change your Officeworks password by going to officeworks.com.au yourself, then change it on every other site where you reused it
- Watch your email account too; a harvested login is often tried against email first
- If identity documents were shared, contact IDCARE (idcare.org) for free identity support
- Report the phishing to Scamwatch and ReportCyber using the links below, and forward any scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating Officeworks
Received — or fell for — a message impersonating Officeworks? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest Officeworks scams in 2026
Officeworks phishing runs on paperwork. The most common lures are fake receipts and tax invoices with a 'view full receipt' link, and refund emails claiming you were double-charged, both aimed at small businesses and households that genuinely shop there often enough to half-expect such a message. Account-suspension and order-hold warnings that demand re-entered payment details, and rewards-points expiry bait, fill out the set. Sender addresses and lookalike domains rotate constantly; the @officeworks.com.au sender rule and the officeworks.com.au address bar do not. Log in by typing the address yourself and every one of these campaigns dies unclicked.
Frequently asked questions
I got an email that looks like an Officeworks receipt with a link — is it a scam?
Officeworks never sends clickable links in emails asking you to log in or view a receipt. If the address is not @officeworks.com.au or the link points to any domain other than officeworks.com.au, treat it as a scam and report it at scamwatch.gov.au.
How do I know if an Officeworks email is real?
Check that the sender address ends exactly in @officeworks.com.au and that you recently placed an order or started a rewards action. If in doubt, log in manually at officeworks.com.au rather than clicking any link.
Officeworks email says my rewards points will expire unless I click — what should I do?
This is a common phishing tactic. Do not click. Instead, visit officeworks.com.au yourself and check your rewards balance in your account.
What is Officeworks' real website?
The only official Officeworks website is officeworks.com.au, and its emails come only from addresses ending in @officeworks.com.au. Domains like 'officeworks-secure' or 'officeworks-rewards' anything are fakes. Type the address yourself whenever you need to check an order, receipt or rewards balance.
How do I report an Officeworks scam email?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and if it arrived by SMS forward it to 7226 (spells SCAM). If you entered card details or lost money, call your bank first, then also report to ReportCyber (cyber.gov.au).
Related scam types
Scams impersonating Officeworks usually fit one of these patterns. Learn how each works:
Related brands
Other retail names scammers impersonate — check a message from one:
Sources
- Email scams (Scamwatch (National Anti-Scam Centre))
- Phishing scams: how scammers pose as trusted organisations (Scamwatch (National Anti-Scam Centre))
- Report and recover from a cybercrime (Australian Cyber Security Centre)
This guide is general information, not legal or financial advice — always verify with Officeworks through an official channel.