Is this order or prize text from Officeworks a scam?
Scammers impersonate trusted retailers like Officeworks with fake order-problem, prize and gift-card messages. A text, email or message that looks like it's from Officeworks can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Officeworks message from a fake.
Genuine Officeworks links only ever go to officeworks.com.au. Below is exactly what a real Officeworks message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Officeworks message looks like
Genuine messages from Officeworks only ever link to officeworks.com.au.
- Officeworks only sends customer emails and order updates from addresses ending in @officeworks.com.au
- Transactional messages about click-and-collect, printing jobs or rewards points come through the same verified @officeworks.com.au domain
- Officeworks never asks customers to log in or verify details by clicking a link in an unsolicited email
- Any password reset or account alert arrives only after the customer has started the process on officeworks.com.au
Crucially, Officeworks will never tell you that you've won a prize you didn't enter, or ask for card details to 'release' an order, over SMS.
Common Officeworks scams
- Emails that look like Officeworks receipts or tax invoices, urging the recipient to click to 'view full receipt' or claim a refund
- Messages claiming the recipient has won an Officeworks gift card or rewards bonus and directing them to a fake login page
- Phishing emails that warn of an 'account suspension' or 'order hold' and ask the recipient to re-enter payment details on a lookalike site
Red flags to watch for
- The email address ends in anything other than @officeworks.com.au
- The message contains a link to a domain such as officeworks-secure-login.com or officeworks-rewards.net instead of officeworks.com.au
- The email creates urgency with phrases like 'your order will be cancelled in 24 hours' or 'rewards points expire today'
- The sender asks for login credentials, credit-card details or two-factor codes under the guise of fixing an order
Scam text examples
Here's a real example of a scam message impersonating Officeworks, with the tell-tale red flags highlighted. Compare it against anything you've received.
Subject: Your Officeworks order #OW-4829171 Hi there, We couldn't process your recent purchase. Please confirm your details within 24 hours to avoid cancellation. View receipt: officeworks-secure-login.com/confirm Officeworks
What gives it away:
- The email address ends in anything other than @officeworks.com.au
- The message contains a link to a domain such as officeworks-secure-login.com or officeworks-rewards.net instead of officeworks.com.au
- The email creates urgency with phrases like 'your order will be cancelled in 24 hours' or 'rewards points expire today'
- The sender asks for login credentials, credit-card details or two-factor codes under the guise of fixing an order
Not sure about your message?
Paste the suspicious Officeworks text or email and get an instant scam verdict, free.
How to verify a message from Officeworks
- type officeworks.com.au directly into your browser and log in through the official site
- use the official Officeworks mobile app to check order status or rewards balance
Where to report a scam impersonating Officeworks
Received — or fell for — a message impersonating Officeworks? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got an email that looks like an Officeworks receipt with a link — is it a scam?
Officeworks never sends clickable links in emails asking you to log in or view a receipt. If the address is not @officeworks.com.au or the link points to any domain other than officeworks.com.au, treat it as a scam and report it at scamwatch.gov.au.
How do I know if an Officeworks email is real?
Check that the sender address ends exactly in @officeworks.com.au and that you recently placed an order or started a rewards action. If in doubt, log in manually at officeworks.com.au rather than clicking any link.
Officeworks email says my rewards points will expire unless I click — what should I do?
This is a common phishing tactic. Do not click. Instead, visit officeworks.com.au yourself and check your rewards balance in your account.
Related scam types
Scams impersonating Officeworks usually fit one of these patterns. Learn how each works:
Related brands
Other retail names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Officeworks through an official channel.