Is this bill or text from Alinta Energy a scam?
No. Alinta Energy is a legitimate Australian electricity and gas retailer. The risk is scammers using its name: Alinta has warned customers about a fake Facebook account called 'Alinta Energy Customer Service' that asked for account details by private message, and about small unauthorised 'Alinta Energy' charges turning up on credit cards. The good news: a few quick checks almost always tell a real Alinta Energy message from a fake.
Genuine Alinta Energy links lead to alintaenergy.com.au — but a link can be made to look real, so don't go by the link alone. Below is how genuine Alinta Energy contact usually works, the scams commonly run in its name, the red flags that give a fake away, and an example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Alinta Energy message looks like
Genuine messages from Alinta Energy link to alintaenergy.com.au. Treat a link to any other address as a warning sign.
- Alinta Energy says rate-change notices are sent to you in writing, by email or by post, and states it won't call you directly to tell you your rates are changing
- Alinta says to update your account information only in MyAccount, or with its Customer Care team on a call you started using a number from a trusted source such as its website, your bill or its marketing materials
- Alinta's residential customer service line is 1300 170 941, and bills can be paid securely through MyAccount or alintaenergy.com.au/paymybill
- Alinta says the only authorised Facebook account it uses is the one named 'Alinta Energy', but page names are easy to copy, so don't share account details through any social media message
What a genuine Alinta Energy contact shouldn't do
- Contact you and ask for your bill to be paid over the phone or by using third-party gift cards (Alinta Energy states it won't)
- Call you directly to tell you your rates are changing (Alinta Energy states it won't; it says these notices are sent in writing, by email or by post)
- Threaten same-day disconnection unless you pay immediately through a link in a message; no legitimate energy retailer works that way
Common Alinta Energy scams
- A fake Facebook account called 'Alinta Energy Customer Service' that contacted customers and asked for account details by private message; Alinta says Facebook removed it, but copycat pages are easy to set up
- Small unauthorised 'Alinta Energy' charges on credit cards, one-off or in a series, which Alinta says may indicate the card details have been compromised
- Phone calls asking you to pay your bill on the spot, sometimes with gift cards, a request Alinta states it won't make
- Calls claiming your rates are about to change and asking for details or payment to keep your old price; Alinta states it sends rate-change notices in writing
- Overdue-bill and disconnection texts that copy genuine extension or payment-plan wording and push a link or callback number
Red flags to watch for
- A call asking you to pay your bill over the phone or with gift cards
- A phone call telling you your rates are changing
- A social media account or private message asking for your energy account details
- A call with no caller ID; Alinta says not to trust these, though a number on screen can also be faked, so call back on 1300 170 941 or the number on your bill
- A link that doesn't go to alintaenergy.com.au, or a request to update your details anywhere other than MyAccount
- 'Alinta Energy' charges on your card statement that you didn't make, whether or not you're an Alinta customer
Alinta Energy scam examples
These composed examples show how scams impersonating Alinta Energy typically read, with the tells that give each one away. Compare them against anything you've received.
Private message from 'Alinta Energy Support': Hi, we've noticed a problem with your latest bill and your account has been flagged for disconnection. To fix it today, please reply with your account number, date of birth and the card you'd like to pay the overdue amount with.
What gives it away:
- Alinta has warned about exactly this: a fake account named 'Alinta Energy Customer Service' asking customers for account details by private message
- Alinta says not to share personal or energy account information with unauthorised social media accounts, and a copied page name proves nothing
- Check your balance in MyAccount or the Alinta Energy app instead; a bill problem isn't settled by sending your card details in a chat
A caller says they're from Alinta Energy and your rates are going up next week. They can lock in your current price if you pay a $150 'rate protection' fee now over the phone, by card or with gift cards from the supermarket.
What gives it away:
- Alinta Energy states it won't call you directly to tell you your rates are changing; it says those notices come in writing, by email or by post
- Alinta also states it won't contact you and ask for your bill to be paid over the phone or with third-party gift cards
- Hang up, then check MyAccount or call Alinta on 1300 170 941 using a number you looked up yourself
Alinta Energy: Your account is overdue. If you're having trouble paying, you may be eligible for an extension or payment plan. To avoid disconnection, review your options at alinta-myaccount-help[.]example or call 1300 000 000.
What gives it away:
- The link isn't alintaenergy.com.au and the number isn't one Alinta publishes; Alinta says to update your account only in MyAccount or on a call you started from a trusted number
- Extensions and payment plans are real (Alinta's MyAccount lets you organise an extension), which is exactly why scammers copy the wording
- Check what you owe in MyAccount or the Alinta Energy app first; if nothing is overdue there, the text is a scam
Not sure about your message?
Paste the suspicious Alinta Energy text or email and get an instant scam verdict, free.
How to verify a message from Alinta Energy
Alinta Energy's real website is alintaenergy.com.au and its listed phone number is 1300 170 941; the official app is the Alinta Energy app. Reach Alinta Energy through those channels, never through the details inside a message you're unsure about.
- Don't reply, tap a link, or call any number in the message, and don't share details on a call you didn't start
- Log in to MyAccount at alintaenergy.com.au, or open the Alinta Energy app, and check your bills there; Alinta says to update account information only in MyAccount or on a call you started
- To speak to someone, call Alinta's residential line on 1300 170 941 or the number on your bill, not a number from the message
- If nothing in your account matches, report the message to Scamwatch (link below)
If you have been scammed in Alinta Energy's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you shared card or bank details, contact your bank or financial institution immediately, as Alinta advises, and put a temporary lock on the card if your bank offers one
- Let Alinta Energy know on 1300 170 941 if you gave your details to someone pretending to be Alinta, so it can protect your account
- Contact your local police if you believe you may be the victim of fraud, as Alinta recommends
- If you shared identity details such as your date of birth or licence, contact IDCARE (idcare.org) for free identity support
- Report the scam to Scamwatch and ReportCyber using the links below, and forward scam texts to 7226 so carriers can block the sender
Where to report a scam impersonating Alinta Energy
Received — or fell for — a message impersonating Alinta Energy? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Alinta Energy scam alerts — Alinta Energy's own page on current scams and how to report one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Alinta Energy scam activity in 2026
Alinta Energy's own scam warnings point to three angles: a fake Facebook 'customer service' account that asked people for account details by private message, small unauthorised 'Alinta Energy' charges turning up on credit cards, and phone calls pushing for payment. Alinta's published rules counter all three: it states it won't contact you to ask for a bill to be paid over the phone or with gift cards, won't call to tell you your rates are changing, and wants account changes made only in MyAccount or on a call you started. Add the energy-wide patterns, overdue texts that copy real payment-plan and extension wording and refund bait, and the habit is the same: check MyAccount or the Alinta Energy app before you pay anyone.
Frequently asked questions
Someone called saying they're from Alinta Energy and asked me to pay my bill over the phone. Is it a scam?
Treat it as one. Alinta Energy states it won't contact you and ask for your bill to be paid over the phone or with third-party gift cards. Hang up, then check your balance in MyAccount or the Alinta Energy app, or call Alinta on 1300 170 941 using a number you found yourself.
Alinta Energy called to say my rates are changing. Is that real?
Alinta Energy states it won't call you directly to advise that your rates are changing; it says those notices are sent in writing, by email or by post. Treat a call like that as a scam, especially if it asks for details or payment to keep your old rate, and check your plan in MyAccount instead.
I saw an Alinta Energy charge on my credit card that I didn't make. What should I do?
Alinta says small unauthorised Alinta Energy charges, one-off or in a series, may indicate your card details have been compromised. Place a temporary lock on the card if your bank allows it and contact your bank straight away.
What is Alinta Energy's real phone number and website?
Alinta Energy's residential customer service number is 1300 170 941 and its website is alintaenergy.com.au, with MyAccount for managing your account. Alinta's own advice is to update your details only in MyAccount, or on a call you started using a number from a trusted source such as its website or your bill.
How do I report an Alinta Energy scam?
If you gave details to someone pretending to be Alinta, let Alinta know straight away. Alinta asks people to report scams through Scamwatch at scamwatch.gov.au, to contact their bank if card or bank details were shared, and to contact local police if they believe they're a victim of fraud. You can also forward scam texts to 7226 (spells SCAM).
Scam message examples
Related scam types
Scams impersonating Alinta Energy usually fit one of these patterns. Learn how each works:
Related brands
Other utility names scammers impersonate — check a message from one:
Sources
- Scams and security threats (Alinta Energy)
- Credit card alert: scam information (Alinta Energy)
- Social media scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with Alinta Energy through an official channel.