Is this bill or text from Energy Australia a scam?
Energy and utility providers like Energy Australia are impersonated with fake overdue-bill and refund messages. A bill, text or email that looks like it's from Energy Australia can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Energy Australia message from a fake.
Genuine Energy Australia links only ever go to energyaustralia.com.au. Below is exactly what a real Energy Australia message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Energy Australia message looks like
Genuine messages from Energy Australia only ever link to energyaustralia.com.au.
- Genuine EnergyAustralia messages come through their secure customer portal or the EnergyAustralia app only.
- Official communications never ask customers to click links in SMS to pay bills or update details.
- EnergyAustralia always uses the single domain energyaustralia.com.au for any email or portal login.
- Real notifications about bills or outages are viewable after logging into your existing EnergyAustralia account.
- The company does not send unsolicited SMS from random short codes or unknown sender IDs.
Crucially, Energy Australia will never threaten same-day disconnection unless you pay immediately through a link in a message.
Common Energy Australia scams
- SMS claiming an EnergyAustralia bill is overdue and urging immediate payment via a supplied link.
- Messages warning of service disconnection unless you click through to a fake login page.
- Texts pretending to be from EnergyAustralia that ask you to confirm or update your payment details.
Red flags to watch for
- Any SMS that contains a link and tells you to log in to pay an EnergyAustralia bill.
- Requests to enter card details on a site that is not energyaustralia.com.au.
- Urgent language about disconnection or account suspension arriving via text.
- Sender ID that is not EnergyAustralia or a known Australian short code the company actually uses.
Scam text examples
Here's a real example of a scam message impersonating Energy Australia, with the tell-tale red flags highlighted. Compare it against anything you've received.
EnergyAustralia: Your latest bill is overdue. Avoid disconnection - log in now at energyaustralia-billpay.net to settle.
What gives it away:
- Any SMS that contains a link and tells you to log in to pay an EnergyAustralia bill.
- Requests to enter card details on a site that is not energyaustralia.com.au.
- Urgent language about disconnection or account suspension arriving via text.
- Sender ID that is not EnergyAustralia or a known Australian short code the company actually uses.
Not sure about your message?
Paste the suspicious Energy Australia text or email and get an instant scam verdict, free.
How to verify a message from Energy Australia
- Log in at energyaustralia.com.au
- Use the official EnergyAustralia mobile app
Where to report a scam impersonating Energy Australia
Received — or fell for — a message impersonating Energy Australia? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got an SMS saying my EnergyAustralia bill is overdue with a link — is it a scam?
Yes. EnergyAustralia does not send SMS links to pay bills; always log in directly via the energyaustralia.com.au site or app to check your account.
How can I tell if an EnergyAustralia message is real?
Genuine messages never include clickable links in SMS and only direct you to energyaustralia.com.au. Check your account inside the official app or website instead.
What should I do if I clicked a link in a fake EnergyAustralia text?
Change your EnergyAustralia account password immediately at energyaustralia.com.au, monitor your banking, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating Energy Australia usually fit one of these patterns. Learn how each works:
Related brands
Other utility names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Energy Australia through an official channel.