Is this bill or text from AGL a scam?
No. AGL is one of Australia's largest energy retailers and a legitimate, long-established company. The danger runs the other way: scammers trade on AGL's name with fake solar-rebate offers, overdue-bill texts and phishing forms that harvest your login or direct-debit details. The good news: a few quick checks almost always tell a real AGL message from a fake.
Genuine AGL links lead to agl.com.au — but a link can be made to look real, so don't go by the link alone. Below is how genuine AGL contact usually works, the scams commonly run in its name, the red flags that give a fake away, and an example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real AGL message looks like
Genuine messages from AGL link to agl.com.au. Treat a link to any other address as a warning sign.
- AGL says a genuine email shows a sender address that includes agl.com.au when you hover over the sender name, but sender details can be faked, so treat that as a first check rather than proof
- If AGL contacts you, it may ask for personal information such as your date of birth to confirm it's speaking to the right person; if anything feels off, hang up and call AGL on 131 245 yourself
- AGL states it won't threaten to disconnect you on short notice, and says it always gives multiple warnings first, as required by law
- Since 1 July 2026, texts from sender IDs that aren't registered show as 'Unverified'; AGL says an Unverified text may not be a scam, but you should still avoid clicking links or responding until you've checked it's real
- Your bills, balance and any credits are in your AGL account, so log in to My Account at agl.com.au or open the AGL app to check a message against them
What a genuine AGL contact shouldn't do
- Ask for your personal banking or financial details (AGL states it won't)
- Threaten to disconnect you on short notice (AGL states it won't, and says it always gives multiple warnings first, as required by law)
- Call or message you to ask for your one-time verification code (AGL states it won't)
- Ask you to pay by an unusual method like gift cards, iTunes vouchers or Bitcoin (AGL lists this among the signs of a scam)
Common AGL scams
- Emails or texts claiming the recipient is eligible for a solar rebate or government energy credit and directing them to click an agl-claim-rebate[.]example link
- Overdue and final-warning texts: AGL's own scam alerts quote examples such as 'AGL: Overdue final warning: You need to pay your energy bills' and 'AGL: Your electricity bill is in arrears', each followed by a link to a fake website
- Refund emails: AGL has warned about a scam email headed 'Your refund is available online' whose 'Access Your Form' link goes to a fake AGL website
- Phishing forms that ask for AGL login details under the pretence of updating direct-debit information or receiving a bill credit
- Unexpected calls claiming to be from AGL that make unrealistic threats or ask for personal or card details
Red flags to watch for
- A link that doesn't go to agl.com.au; AGL warns scammers use domain names that are slightly different to the real one
- Requests to enter AGL login credentials on a site that is not agl.com.au
- Urgent language about a solar rebate or instant refund that requires clicking a link
- A text marked 'Unverified', or an email whose sender address doesn't include agl.com.au; a correct-looking sender still isn't proof on its own
- Attachments or QR codes included in an unexpected AGL-branded message
- A request for a one-time verification code, or for payment by gift cards, vouchers or Bitcoin
AGL scam examples
These composed examples show how scams impersonating AGL typically read, with the tells that give each one away. Compare them against anything you've received.
AGL: You’re eligible for the $450 solar rebate. Claim now before it expires: agl-rebate-offer[.]example/claim
What gives it away:
- The link is not agl.com.au, and AGL lists 'a refund or payment is waiting for you' among the lines scams commonly use
- Rebate bait with an expiry is a pressure tactic; a genuine credit would show on your bill when you log in to My Account or the AGL app
- AGL's advice is not to share details, make payments or follow links until you're happy a message is genuine, so check the offer by logging in yourself
Subject: Final notice: your AGL account is overdue. Your electricity supply is scheduled for disconnection this afternoon. Settle the outstanding balance now through our secure payment portal at agl-payments-overdue[.]example to keep your power on.
What gives it away:
- AGL states it won't threaten to disconnect you on short notice and always gives multiple warnings first, as required by law; a same-afternoon cut-off contradicts that
- The payment portal is a lookalike address, not agl.com.au
- The deadline exists to stop you checking your real balance in My Account or the AGL app first
A page styled like the AGL login screen at my-agl-billing[.]example asks you to sign in and then re-enter your direct debit card details to receive a bill credit, warning that unconfirmed accounts lose the credit at midnight.
What gives it away:
- The page isn't on agl.com.au; sign in to AGL only by typing agl.com.au yourself or opening the AGL app
- Pairing a login request with card details and a bill credit is the direct-debit update ruse used in AGL impersonation scams, and AGL states it won't ask for your personal banking or financial details
- The midnight deadline is manufactured urgency; real account changes wait in your logged-in account
Not sure about your message?
Paste the suspicious AGL text or email and get an instant scam verdict, free.
How to verify a message from AGL
AGL's real website is agl.com.au and its listed phone number is 131 245; the official app is the AGL app. Reach AGL through those channels, never through the details inside a message you're unsure about.
- Do not click the link, open the attachment, scan the QR code or reply to the message
- Type agl.com.au into your browser yourself, or open the AGL app, and check your account in My Account; any real rebate, credit or overdue amount will be visible there
- Still unsure? Call AGL on 131 245 to check whether the message or call was really from AGL
- Report the message through AGL's report a scam form and to Scamwatch so the campaign can be tracked (links below)
If you have been scammed in AGL's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you shared card or bank details, contact your bank immediately, block the card and ask them to dispute or reverse any payments
- If you shared your AGL account details, change your password and call AGL on 131 245, as AGL advises, and change the password anywhere else you reused it
- If you shared identity documents such as a licence or Medicare card, contact IDCARE (idcare.org) for free identity support
- Watch your AGL account and bank statements for changes you did not make, including altered direct-debit details
- Report the scam to Scamwatch and ReportCyber using the links below, and forward any scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating AGL
Received — or fell for — a message impersonating AGL? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- AGL scam alerts — AGL's own page on current scams and how to report one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
AGL scam activity in 2026
Campaigns using AGL's name rotate through a few costumes. AGL's own scam alerts list overdue and 'final warning' texts ('Your electricity bill is in arrears', 'You need to pay your energy bills') that link to fake websites, a refund email headed 'Your refund is available online', and solar-rebate or bill-credit bait, alongside phishing forms dressed up as a direct-debit update. The mechanics don't change: a link or form that isn't agl.com.au and a reason to act before you check. Since 1 July 2026, texts from unregistered sender IDs show as 'Unverified', which AGL says is a reason to hold off on links, not a verdict. The counter-move is the same every time: log in at agl.com.au or open the AGL app, or call 131 245.
Frequently asked questions
I received a text claiming to be from AGL about a solar rebate. Is it a scam?
Treat it as a scam until you've checked. AGL lists 'a refund or payment is waiting for you' and links to 'get a refund' among the common signs of a scam. Don't tap the link: log in to My Account at agl.com.au or open the AGL app yourself, and any real rebate or credit will show on your account. If you're still unsure, call AGL on 131 245.
How can I tell if an email from AGL is genuine?
AGL says that when you hover over the sender name, a genuine email shows an address that includes agl.com.au, and that links should go to agl.com.au rather than a slightly misspelt lookalike. Sender details can be faked, though, so don't sign in through an emailed link: type agl.com.au yourself or use the AGL app.
What should I do if I clicked a link in a suspicious AGL message?
If you shared your AGL account details, change your password and call AGL on 131 245, as AGL advises. If you shared financial details, contact your bank immediately. Then report the message through AGL's report a scam form and to Scamwatch at scamwatch.gov.au.
What is AGL's real website and phone number?
AGL's website is agl.com.au, where you sign in to My Account, and its phone number for checking whether a contact was really from AGL is 131 245. The safest habit is to type agl.com.au into your browser yourself or use the AGL app, and not to sign in through a link someone sent you.
How do I report an AGL scam text or email?
Use AGL's report a scam form so AGL can act on the campaign, report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track it, and forward any scam SMS to 7226 (spells SCAM) so carriers can block the sender. If you lost money or shared personal details, also report it to ReportCyber at cyber.gov.au.
Scam message examples
Related scam types
Scams impersonating AGL usually fit one of these patterns. Learn how each works:
Related brands
Other utility names scammers impersonate — check a message from one:
Sources
- Scams, phishing and fraud (AGL)
- Recent scam, phishing and fraud alerts (AGL)
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with AGL through an official channel.