Is this bill or text from AGL a scam?
No. AGL is one of Australia's largest energy retailers and a legitimate, long-established company. The danger runs the other way: scammers trade on AGL's name with fake solar-rebate offers, overdue-bill texts and phishing forms that harvest your login or direct-debit details. The good news: a few quick checks almost always tell a real AGL message from a fake.
Genuine AGL links lead to agl.com.au — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real AGL message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real AGL message looks like
Genuine messages from AGL link to agl.com.au. Treat a link to any other address as a warning sign.
- AGL only uses the single domain agl.com.au for all customer email and login links
- Genuine AGL emails about bills or usage carry the customer’s actual account number and last bill amount
- AGL never sends SMS from a short code or random mobile number; any text message claiming to be from AGL should be treated as suspicious
- Account or payment alerts appear inside the logged-in My AGL section of the agl.com.au site, not in an unexpected email attachment
- AGL will never ask a customer to click a link to claim a government rebate or refund
What AGL will never do
- Ask you to click a link to claim a government rebate, energy credit or refund; AGL states it will never do this
- Send SMS from a short code or a random mobile number
- Ask you to enter your AGL login details on any site that is not agl.com.au
- Demand payment through an unknown payment portal to stop a same-day disconnection; no legitimate energy retailer cuts off power on the strength of one text message
- Send an unexpected AGL-branded message with an attachment or QR code you must open to keep your account active
Common AGL scams
- Emails or texts claiming the recipient is eligible for a solar rebate or government energy credit and directing them to click an agl-claim-rebate[.]example link
- Messages stating an AGL account is overdue and threatening disconnection unless an immediate payment is made via an unknown payment portal
- Phishing forms that ask for AGL login details under the pretence of updating direct-debit information or receiving a bill credit
Red flags to watch for
- Any message containing a link that does not end in agl.com.au
- Requests to enter AGL login credentials on a site that is not agl.com.au
- Urgent language about a solar rebate or instant refund that requires clicking a link
- Messages that arrive from an email address or SMS sender ID that is not agl.com.au
- Attachments or QR codes included in an unexpected AGL-branded message
AGL scam examples
These composed examples show how scams impersonating AGL typically read, with the tells that give each one away. Compare them against anything you've received.
AGL: You’re eligible for the $450 solar rebate. Claim now before it expires: agl-rebate-offer[.]example/claim
What gives it away:
- The link is not agl.com.au, and AGL states it will never ask you to click a link to claim a rebate or refund
- Rebate bait with an expiry is a pressure tactic; a genuine credit would simply appear on your bill inside My AGL
- AGL does not send rebate offers by SMS from random numbers, so the delivery method alone gives it away
Subject: Final notice: your AGL account is overdue. Your electricity supply is scheduled for disconnection this afternoon. Settle the outstanding balance now through our secure payment portal at agl-payments-overdue[.]example to keep your power on.
What gives it away:
- Genuine AGL bill emails carry your actual account number and last bill amount; this one names neither
- The payment portal is a lookalike domain, not agl.com.au, where all real AGL payments happen
- A same-day disconnection threat exists to stop you checking your real balance in My AGL first
A page styled like the AGL login screen at my-agl-billing[.]example asks you to sign in and then re-enter your direct debit card details to receive a bill credit, warning that unconfirmed accounts lose the credit at midnight.
What gives it away:
- AGL logins live only at agl.com.au; any other address collecting your credentials is a phishing form
- Pairing a login request with card details and a bill credit is the direct-debit update ruse described in AGL impersonation scams
- The midnight deadline is manufactured urgency; real account changes wait inside your logged-in My AGL section
Not sure about your message?
Paste the suspicious AGL text or email and get an instant scam verdict, free.
How to verify a message from AGL
AGL's real website is agl.com.au and the official app is the My AGL app. Reach AGL through those channels, never through the details inside a message you're unsure about.
- Do not click the link, open the attachment, scan the QR code or reply to the message
- Type agl.com.au into your browser yourself, or open the My AGL app, and check your account; any real rebate, credit or overdue amount will be visible there
- If nothing matches inside your logged-in account, the message is a scam; genuine AGL alerts appear in the My AGL section, not as unexpected links
- Report the message to Scamwatch so the campaign can be tracked (link below)
If you have been scammed in AGL's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you entered card or bank details, call your bank immediately, block the card and ask them to dispute or reverse any payments
- Change your AGL password at agl.com.au straight away, and change it anywhere else you reused the same password
- If you shared identity documents such as a licence or Medicare card, contact IDCARE (idcare.org) for free identity support
- Watch your AGL account and bank statements for changes you did not make, including altered direct-debit details
- Report the scam to Scamwatch and ReportCyber using the links below, and forward any scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating AGL
Received — or fell for — a message impersonating AGL? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest AGL scams in 2026
Campaigns using AGL's name currently rotate through three costumes: solar-rebate and government energy credit bait, overdue-bill notices with a disconnection threat attached, and phishing forms dressed up as a direct-debit update or bill credit. The costume changes; the mechanics never do. Every version supplies a link or form that is not agl.com.au and a reason you must act before checking. That gives you the counter-move: never act through the message. Type agl.com.au yourself or open the My AGL app, and treat any rebate or refund you must click a link to claim as the scam itself, because AGL says it will never ask that.
Frequently asked questions
I received a text claiming to be from AGL about a solar rebate — is it a scam?
Yes. AGL does not send SMS messages about rebates and will never direct you to click a link outside agl.com.au. Verify any rebate offer by logging into your account at agl.com.au.
How can I tell if an email from AGL is genuine?
Check that the sender domain is exactly agl.com.au and that any links point only to agl.com.au. Never enter login details on a site reached via an emailed link.
What should I do if I clicked a link in a suspicious AGL message?
Change your AGL password immediately at agl.com.au, monitor your account for unusual activity, and report the message at scamwatch.gov.au.
What is AGL's real website?
AGL's only official website is agl.com.au, and that is the only domain it uses for customer email and login links. The safest habit is to type agl.com.au into your browser yourself or use the My AGL app, and never sign in through a link someone sent you.
How do I report an AGL scam text or email?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and forward any scam SMS to 7226 (spells SCAM) so carriers can block the sender. If you lost money or shared personal details, also report it to ReportCyber at cyber.gov.au.
Related scam types
Scams impersonating AGL usually fit one of these patterns. Learn how each works:
Related brands
Other utility names scammers impersonate — check a message from one:
Sources
- Phishing scams: how scammers pose as trusted organisations (Scamwatch (National Anti-Scam Centre))
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with AGL through an official channel.