Is this bill or text from AGL a scam?
Energy and utility providers like AGL are impersonated with fake overdue-bill and refund messages. A bill, text or email that looks like it's from AGL can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real AGL message from a fake.
Genuine AGL links only ever go to agl.com.au. Below is exactly what a real AGL message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real AGL message looks like
Genuine messages from AGL only ever link to agl.com.au.
- AGL only uses the single domain agl.com.au for all customer email and login links
- Genuine AGL emails about bills or usage carry the customer’s actual account number and last bill amount
- AGL never sends SMS from a short code or random mobile number; any text message claiming to be from AGL should be treated as suspicious
- Account or payment alerts appear inside the logged-in My AGL section of the agl.com.au site, not in an unexpected email attachment
- AGL will never ask a customer to click a link to claim a government rebate or refund
Crucially, AGL will never threaten same-day disconnection unless you pay immediately through a link in a message.
Common AGL scams
- Emails or texts claiming the recipient is eligible for a solar rebate or government energy credit and directing them to click an agl-claim-rebate.com link
- Messages stating an AGL account is overdue and threatening disconnection unless an immediate payment is made via an unknown payment portal
- Phishing forms that ask for AGL login details under the pretence of updating direct-debit information or receiving a bill credit
Red flags to watch for
- Any message containing a link that does not end in agl.com.au
- Requests to enter AGL login credentials on a site that is not agl.com.au
- Urgent language about a solar rebate or instant refund that requires clicking a link
- Messages that arrive from an email address or SMS sender ID that is not agl.com.au
- Attachments or QR codes included in an unexpected AGL-branded message
Scam text examples
Here's a real example of a scam message impersonating AGL, with the tell-tale red flags highlighted. Compare it against anything you've received.
AGL: You’re eligible for the $450 solar rebate. Claim now before it expires: https://agl-rebate-offer.com/claim
What gives it away:
- Any message containing a link that does not end in agl.com.au
- Requests to enter AGL login credentials on a site that is not agl.com.au
- Urgent language about a solar rebate or instant refund that requires clicking a link
- Messages that arrive from an email address or SMS sender ID that is not agl.com.au
- Attachments or QR codes included in an unexpected AGL-branded message
Not sure about your message?
Paste the suspicious AGL text or email and get an instant scam verdict, free.
How to verify a message from AGL
- Log in at agl.com.au or via the official My AGL app to view bills and messages
- Type agl.com.au directly into your browser to check or manage your account
Where to report a scam impersonating AGL
Received — or fell for — a message impersonating AGL? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received a text claiming to be from AGL about a solar rebate — is it a scam?
Yes. AGL does not send SMS messages about rebates and will never direct you to click a link outside agl.com.au. Verify any rebate offer by logging into your account at agl.com.au.
How can I tell if an email from AGL is genuine?
Check that the sender domain is exactly agl.com.au and that any links point only to agl.com.au. Never enter login details on a site reached via an emailed link.
What should I do if I clicked a link in a suspicious AGL message?
Change your AGL password immediately at agl.com.au, monitor your account for unusual activity, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating AGL usually fit one of these patterns. Learn how each works:
Related brands
Other utility names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with AGL through an official channel.