Is this account or order text from Uber a scam?
Ride-share and food-delivery apps like Uber are impersonated with fake account, order, fare and refund messages. A text, email or app message that looks like it's from Uber can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Uber message from a fake.
Genuine Uber links only ever go to uber.com. Below is exactly what a real Uber message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Uber message looks like
Genuine messages from Uber only ever link to uber.com.
- Uber only sends in-app messages and push notifications through the official Uber app
- Genuine Uber messages appear inside the app when you open it, never as random SMS from unknown numbers
- Uber never sends SMS claiming an account is suspended or requires urgent login
- Any real support interaction starts from a trip or booking you initiated inside the Uber app
Crucially, Uber will never ask for your login or card details, or a verification code, through a message link.
Common Uber scams
- SMS claiming your Uber or Uber Eats account has been suspended and directing you to a fake login page
- Messages pretending to be from Uber Eats offering a refund or delivery update that contain a link to 'verify' your details
- Texts warning of a payment problem on a recent ride and asking you to re-enter card details on an attached link
Red flags to watch for
- The message arrives as an SMS instead of appearing inside the Uber app
- It uses a sender ID that is not an official Uber number or is simply a random mobile number
- It claims your account is suspended or has a payment issue and pressures you to click a link immediately
- The link points to a domain that is not uber.com, such as uber-secure-login.com or ubereats-support.net
- The message contains urgent language like 'act now' or 'account will be closed within 24 hours'
Scam text examples
Here's a real example of a scam message impersonating Uber, with the tell-tale red flags highlighted. Compare it against anything you've received.
Uber: Your account has been temporarily suspended due to a billing issue. Verify your details here: uber-secure-login.com to restore access.
What gives it away:
- The message arrives as an SMS instead of appearing inside the Uber app
- It uses a sender ID that is not an official Uber number or is simply a random mobile number
- It claims your account is suspended or has a payment issue and pressures you to click a link immediately
- The link points to a domain that is not uber.com, such as uber-secure-login.com or ubereats-support.net
- The message contains urgent language like 'act now' or 'account will be closed within 24 hours'
Not sure about your message?
Paste the suspicious Uber text or email and get an instant scam verdict, free.
How to verify a message from Uber
- Open the official Uber app and check messages or help sections there
- Type uber.com directly into your browser and log in to view any genuine account notices
Where to report a scam impersonating Uber
Received — or fell for — a message impersonating Uber? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got a text saying my Uber account is suspended — is it a scam?
Uber does not send SMS about account suspensions. Any genuine notice appears only inside the Uber app. Delete the message and do not click links.
How do I know if an Uber text is real?
Real Uber communications arrive as in-app messages or push notifications, never as unsolicited SMS from unknown numbers. If in doubt, open the Uber app directly and check your account.
What should I do if I clicked a link in a fake Uber message?
Change your Uber password immediately via the official app or uber.com, monitor your bank statements, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating Uber usually fit one of these patterns. Learn how each works:
Related brands
Other ride-share names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Uber through an official channel.