Is this account or order text from Uber a scam?
No. Uber, including Uber Eats, is a legitimate global ride-share and delivery platform used daily across Australia. The fraud happens in its name instead: suspension texts, refund lures and 'verify your details' messages are crafted to pull riders and eaters onto fake login pages or to talk them out of the sign-in codes sent to their phones. The good news: a few quick checks almost always tell a real Uber message from a fake.
Genuine Uber links lead to uber.com — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real Uber message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Uber message looks like
Genuine messages from Uber link to uber.com. Treat a link to any other address as a warning sign.
- Uber only sends in-app messages and push notifications through the official Uber app
- Genuine Uber messages appear inside the app when you open it, never as random SMS from unknown numbers
- Uber never sends SMS claiming an account is suspended or requires urgent login
- Any real support interaction starts from a trip or booking you initiated inside the Uber app
What Uber will never do
- Send SMS claiming your account is suspended or requires urgent login (genuine notices appear inside the Uber app)
- Start a support conversation you did not initiate from a trip or booking inside the app
- Ask you to re-enter card details through a link in a text message
- Ask you to read out or forward a verification code (no legitimate platform's staff need the code that was sent to you; whoever asks is logging in as you)
Common Uber scams
- SMS claiming your Uber or Uber Eats account has been suspended and directing you to a fake login page
- Messages pretending to be from Uber Eats offering a refund or delivery update that contain a link to 'verify' your details
- Texts warning of a payment problem on a recent ride and asking you to re-enter card details on an attached link
Red flags to watch for
- The message arrives as an SMS instead of appearing inside the Uber app
- It uses a sender ID that is not an official Uber number or is simply a random mobile number
- It claims your account is suspended or has a payment issue and pressures you to click a link immediately
- The link points to a domain that is not uber.com, such as uber-secure-login[.]example or ubereats-support[.]example
- The message contains urgent language like 'act now' or 'account will be closed within 24 hours'
Uber scam examples
These composed examples show how scams impersonating Uber typically read, with the tells that give each one away. Compare them against anything you've received.
Uber Eats: we processed a duplicate charge on your last order. Claim your refund before it lapses: ubereats-refunds[.]example. Unclaimed refunds are forfeited after today.
What gives it away:
- Uber communicates through in-app messages and push notifications, not SMS refund offers from random numbers
- Refunds that 'lapse' or are 'forfeited' unless you claim them through a link are not how any platform returns money; a real credit simply appears on your account
- The claim page is a lookalike domain fishing for your Uber login and card number, which the app would never ask you to re-enter via SMS
A caller identifying as 'Uber account security' says a fraudster is booking rides on your account and support must confirm you are the owner. A verification code arrives by SMS while they talk, and they ask you to read it back to cancel the fraudulent booking.
What gives it away:
- The code arriving mid-call is the login code for YOUR account; reading it out hands the account to the caller
- Real support interactions start from a trip or booking you initiated inside the Uber app, not from cold calls
- The invented fraudster and the live countdown are there to keep you on the line and away from the app, where nothing will be wrong
Subject: Final notice, your Uber account will be deactivated. We detected a policy violation on your account. Appeal within 12 hours at uber-appeals[.]example or lose access permanently, including your Uber Eats order history.
What gives it away:
- Uber never sends messages claiming an account is suspended and requiring urgent login; open the app and it will show your account working normally
- The appeal deadline and permanent-loss threat are pure pressure; genuine platform notices do not race you against the clock
- The appeal link leads to a counterfeit login page, not uber.com
Not sure about your message?
Paste the suspicious Uber text or email and get an instant scam verdict, free.
How to verify a message from Uber
Uber's real website is uber.com and the official app is the Uber app. Reach Uber through those channels, never through the details inside a message you're unsure about.
- Do not tap the link, return the call, or share any code, no matter how urgent the story
- Open the official Uber app; a suspended or restricted account will say so the moment you open it, and genuine messages sit in the app's inbox and help sections
- Or type uber.com directly into your browser and log in to view any real account notices
- If the app works and shows nothing, the message or call was an impersonation
If you have been scammed in Uber's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If card details were entered, call your bank now to block the card and dispute charges; do this before anything else
- If you shared a verification code or password, change your Uber password immediately via the app or uber.com, sign out other devices, and change the password anywhere it was reused
- Check your trip and order history for activity you did not authorise and report it through the app's help section
- Contact IDCARE (idcare.org) for free support if identity documents were involved
- Report the scam to Scamwatch and ReportCyber using the links below, and forward scam texts to 7226 (spells SCAM)
Where to report a scam impersonating Uber
Received — or fell for — a message impersonating Uber? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest Uber scams in 2026
Uber and Uber Eats impersonations currently work both halves of the platform: eaters get duplicate-charge refund texts and delivery-problem links, while riders get suspension notices and payment-failure warnings. The more dangerous strain is the follow-up call, where a fake 'account security' agent talks the target into reading out the login code that just arrived by SMS, taking the account and its stored card in one move. Across every variant the giveaway holds steady: Uber speaks through the app, so an unsolicited SMS or call carrying its name starts guilty. Open the app before you respond to anything, and treat every request for a code as the takeover attempt it is.
Frequently asked questions
I got a text saying my Uber account is suspended — is it a scam?
Uber does not send SMS about account suspensions. Any genuine notice appears only inside the Uber app. Delete the message and do not click links.
How do I know if an Uber text is real?
Real Uber communications arrive as in-app messages or push notifications, never as unsolicited SMS from unknown numbers. If in doubt, open the Uber app directly and check your account.
What should I do if I clicked a link in a fake Uber message?
Change your Uber password immediately via the official app or uber.com, monitor your bank statements, and report the message at scamwatch.gov.au.
What is Uber's real website?
Uber's only official website is uber.com, which covers Uber rides and Uber Eats alike, and account matters are best handled inside the official Uber app. Login pages on any other domain are counterfeit. Type uber.com yourself or open the app rather than following a link from a message.
How do I report an Uber or Uber Eats scam?
Report it to Scamwatch at scamwatch.gov.au and forward any scam SMS to 7226 (spells SCAM) so carriers can block the sender. If your account was accessed or money was lost, secure the account in the app, contact your bank, and lodge a report with ReportCyber at cyber.gov.au.
Related scam types
Scams impersonating Uber usually fit one of these patterns. Learn how each works:
Related brands
Other ride-share names scammers impersonate — check a message from one:
Sources
- Account or identity takeover scams (Scamwatch (National Anti-Scam Centre))
- Phone scams (Scamwatch (National Anti-Scam Centre))
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with Uber through an official channel.