Is this account or order text from Menulog a scam?
No. Menulog is a real Australian food-delivery service that has operated locally for years. Its name gets stolen, though: cancelled-order refund texts, fake support requests for your payment details and account-suspension threats all trade on the Menulog brand to get card numbers and logins. The good news: a few quick checks almost always tell a real Menulog message from a fake.
Genuine Menulog links lead to menulog.com.au — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real Menulog message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Menulog message looks like
Genuine messages from Menulog link to menulog.com.au. Treat a link to any other address as a warning sign.
- Menulog only sends order updates and delivery notifications through the Menulog app or via email from addresses ending in @menulog.com.au.
- Genuine Menulog messages never ask you to click a link to claim a refund or re-enter card details.
- Menulog order confirmations and driver updates arrive only after you have placed an order in the official app.
- Menulog never uses SMS to request personal banking details or force an immediate action.
What Menulog will never do
- Ask you to click a link to claim a refund or re-enter card details
- Use SMS to request personal banking details or force an immediate action
- Send order or driver updates for an order you never placed in the official app
- Suspend your account by text message with a login link attached (no legitimate delivery service handles account problems that way)
Common Menulog scams
- SMS claiming an order was cancelled and offering an instant refund that requires you to tap a link.
- Messages pretending to be Menulog support that ask you to confirm delivery address or payment details via a link.
- Texts warning that your Menulog account will be suspended unless you log in through the supplied link.
Red flags to watch for
- SMS from an unknown sender ID or number claiming to be Menulog.
- Urgent language about a cancelled order or pending refund that pushes you to click immediately.
- Any link that does not end in menulog.com.au or directs you outside the official app.
- Requests to enter card or bank details after clicking an SMS link.
- Messages that create panic about account suspension or lost payment.
Menulog scam examples
These composed examples show how scams impersonating Menulog typically read, with the tells that give each one away. Compare them against anything you've received.
Menulog: unusual activity detected. Your account will be suspended tonight unless you verify your identity at menulog-verify[.]example. Ignore this message and your saved payment methods will be removed.
What gives it away:
- Menulog never uses SMS to force immediate action or point you at a login link; real account issues are handled inside the app
- The double threat, suspension plus losing saved cards, exists only to make you click before thinking
- The verification page sits on a lookalike domain rather than menulog.com.au, and its real job is collecting your password
Subject: We owe you money for order 7741. Your recent Menulog order could not be fulfilled by the restaurant. To return your payment we need you to confirm your card number and expiry at menulog-payback[.]example.
What gives it away:
- Refunds for a genuine cancelled order go back to the card you paid with automatically; nobody needs you to type the number in again
- Genuine Menulog email comes from addresses ending in @menulog.com.au, and never asks you to re-enter card details through a link
- An order number proves nothing; if the app shows no cancelled order, the refund is bait
Not sure about your message?
Paste the suspicious Menulog text or email and get an instant scam verdict, free.
How to verify a message from Menulog
Menulog's real website is menulog.com.au and the official app is the Menulog app. Reach Menulog through those channels, never through the details inside a message you're unsure about.
- Resist the urgency: do not tap the link or reply to the message
- Open the Menulog app and check your order history; a genuinely cancelled order and its refund status will be visible there
- Or type menulog.com.au into your browser yourself and log in to check your account and orders
- If nothing matches the message, it was an impersonation; use the app's chat support if you want to confirm
If you have been scammed in Menulog's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- Gave card or bank details? Ring your bank immediately, have the card blocked and dispute any transactions
- Change your Menulog password straight away via the app or menulog.com.au, and update every other account using the same password
- Check your Menulog order history and saved payment methods for anything you did not do, and raise it with chat support in the app
- Contact IDCARE (idcare.org) for free help if identity details such as your licence were exposed
- Report to Scamwatch and ReportCyber using the links below, and forward the scam text to 7226 (spells SCAM)
Where to report a scam impersonating Menulog
Received — or fell for — a message impersonating Menulog? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest Menulog scams in 2026
The refund is the star of current Menulog impersonations: a text announces a cancelled order and dangles money that can only be 'claimed' through a link, inverting how refunds actually work, since a real one returns to your card without any action. Support-style messages asking you to confirm addresses or payment details, and suspension threats with login links, fill out the rotation. Each variant depends on the same blind spot, acting on the message instead of the app. Menulog's own channels are narrow and easy to remember: the app, menulog.com.au and email from @menulog.com.au addresses. Anything arriving outside those, with a link and a hurry, identifies itself.
Frequently asked questions
I received an SMS saying my Menulog order was cancelled and offering a refund link — is it real?
No. Menulog processes refunds automatically inside the app and does not send SMS links to claim money.
How can I tell if a Menulog text about a delivery problem is genuine?
Only trust delivery updates that appear inside the Menulog app after you have placed an order. Any SMS asking you to click a link is suspicious.
What should I do if I clicked a link in a fake Menulog SMS?
Close the page, do not enter any details, and report the message at scamwatch.gov.au. Monitor your accounts and consider contacting IDCARE on 1300 432 273 if personal information was entered.
What is Menulog's real website?
Menulog's only official website is menulog.com.au, and orders can also be placed and tracked in the Menulog app. Genuine emails come from addresses ending in @menulog.com.au. A refund page or login form on any other domain is a scam, so type the address yourself instead of following links.
How do I report a Menulog scam message?
Forward the text to 7226 (spells SCAM) so your carrier can act on it, and report the scam to Scamwatch at scamwatch.gov.au. If money was taken, call your bank first and then report the incident to ReportCyber at cyber.gov.au.
Related scam types
Scams impersonating Menulog usually fit one of these patterns. Learn how each works:
Related brands
Other ride-share names scammers impersonate — check a message from one:
Sources
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
- IDCARE: Australia's identity and cyber support service (IDCARE)
This guide is general information, not legal or financial advice — always verify with Menulog through an official channel.