Is this account or order text from Menulog a scam?
Ride-share and food-delivery apps like Menulog are impersonated with fake account, order, fare and refund messages. A text, email or app message that looks like it's from Menulog can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Menulog message from a fake.
Genuine Menulog links only ever go to menulog.com.au. Below is exactly what a real Menulog message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Menulog message looks like
Genuine messages from Menulog only ever link to menulog.com.au.
- Menulog only sends order updates and delivery notifications through the Menulog app or via email from addresses ending in @menulog.com.au.
- Genuine Menulog messages never ask you to click a link to claim a refund or re-enter card details.
- Menulog order confirmations and driver updates arrive only after you have placed an order in the official app.
- Menulog never uses SMS to request personal banking details or force an immediate action.
Crucially, Menulog will never ask for your login or card details, or a verification code, through a message link.
Common Menulog scams
- SMS claiming an order was cancelled and offering an instant refund that requires you to tap a link.
- Messages pretending to be Menulog support that ask you to confirm delivery address or payment details via a link.
- Texts warning that your Menulog account will be suspended unless you log in through the supplied link.
Red flags to watch for
- SMS from an unknown sender ID or number claiming to be Menulog.
- Urgent language about a cancelled order or pending refund that pushes you to click immediately.
- Any link that does not end in menulog.com.au or directs you outside the official app.
- Requests to enter card or bank details after clicking an SMS link.
- Messages that create panic about account suspension or lost payment.
Scam text examples
Here's a real example of a scam message impersonating Menulog, with the tell-tale red flags highlighted. Compare it against anything you've received.
Menulog: Your order #ML-48291 was cancelled. Refund of $34.90 is ready. Tap menulog-refund-claim.com to receive it now.
What gives it away:
- SMS from an unknown sender ID or number claiming to be Menulog.
- Urgent language about a cancelled order or pending refund that pushes you to click immediately.
- Any link that does not end in menulog.com.au or directs you outside the official app.
- Requests to enter card or bank details after clicking an SMS link.
- Messages that create panic about account suspension or lost payment.
Not sure about your message?
Paste the suspicious Menulog text or email and get an instant scam verdict, free.
How to verify a message from Menulog
- Open the Menulog app and check your order history or chat support.
- Type menulog.com.au yourself in your browser and log in to view orders or request help.
Where to report a scam impersonating Menulog
Received — or fell for — a message impersonating Menulog? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received an SMS saying my Menulog order was cancelled and offering a refund link — is it real?
No. Menulog processes refunds automatically inside the app and does not send SMS links to claim money.
How can I tell if a Menulog text about a delivery problem is genuine?
Only trust delivery updates that appear inside the Menulog app after you have placed an order. Any SMS asking you to click a link is suspicious.
What should I do if I clicked a link in a fake Menulog SMS?
Close the page, do not enter any details, and report the message at scamwatch.gov.au. Monitor your accounts and consider contacting IDCARE on 1300 432 273 if personal information was entered.
Related scam types
Scams impersonating Menulog usually fit one of these patterns. Learn how each works:
Related brands
Other ride-share names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Menulog through an official channel.