Is this account or order text from DoorDash a scam?
Ride-share and food-delivery apps like DoorDash are impersonated with fake account, order, fare and refund messages. A text, email or app message that looks like it's from DoorDash can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real DoorDash message from a fake.
Genuine DoorDash links only ever go to doordash.com, doordash.com.au. Below is exactly what a real DoorDash message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real DoorDash message looks like
Genuine messages from DoorDash only ever link to doordash.com, doordash.com.au.
- DoorDash only sends order updates and delivery alerts through its official mobile app; it does not use SMS for these notifications.
- Genuine DoorDash communications always direct users to open the app or visit doordash.com.au to view order status.
- DoorDash never sends links in SMS asking you to confirm an address, reschedule a delivery or provide a code.
- Any SMS claiming to be from DoorDash will not display a verified sender name or short code; the brand does not register Australian sender IDs for customer alerts.
- Real DoorDash order receipts and support messages come from noreply@doordash.com or in-app chat only.
Crucially, DoorDash will never ask for your login or card details, or a verification code, through a message link.
Common DoorDash scams
- Scammers send SMS claiming a DoorDash order was delivered to the wrong address and include a link to 'confirm the correct address' on a lookalike site.
- Fraudsters pose as DoorDash support and send a fake 'your delivery is delayed, track here' SMS that leads to a credential-harvesting page.
- Messages pretending to be DoorDash warn that payment failed and ask the recipient to 'update card details' via an SMS link.
Red flags to watch for
- The SMS contains a shortened or misspelt link such as doordash-redelivery.net instead of doordash.com.au.
- The message creates urgency by claiming the order will be cancelled or the driver is waiting for address confirmation.
- You are asked to enter login details, a one-time code or card information on a web page reached via the SMS link.
- The sender ID is a random phone number or an unrelated name rather than anything officially linked to DoorDash.
- The message references a specific order or restaurant you did not place.
Scam text examples
Here's a real example of a scam message impersonating DoorDash, with the tell-tale red flags highlighted. Compare it against anything you've received.
DoorDash: Your order was delivered to the wrong address. Confirm your correct delivery location here: doordash-redelivery.net/confirm before the driver leaves.
What gives it away:
- The SMS contains a shortened or misspelt link such as doordash-redelivery.net instead of doordash.com.au.
- The message creates urgency by claiming the order will be cancelled or the driver is waiting for address confirmation.
- You are asked to enter login details, a one-time code or card information on a web page reached via the SMS link.
- The sender ID is a random phone number or an unrelated name rather than anything officially linked to DoorDash.
- The message references a specific order or restaurant you did not place.
Not sure about your message?
Paste the suspicious DoorDash text or email and get an instant scam verdict, free.
How to verify a message from DoorDash
- Open the official DoorDash app and check your order status directly.
- Type doordash.com.au yourself in your browser and log in to view or manage orders.
Where to report a scam impersonating DoorDash
Received — or fell for — a message impersonating DoorDash? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received an SMS saying my DoorDash order went to the wrong address — is it a scam?
Yes. DoorDash does not send delivery-address SMS messages. Open the official app to check your order instead of tapping any link.
How can I tell if a text about a DoorDash delivery is fake?
DoorDash never uses SMS for delivery updates. Any text with a link or urgent request is fraudulent; report it via scamwatch.gov.au.
What should I do if I clicked a link in a fake DoorDash SMS?
Close the page, change your DoorDash password from the official app, and contact IDCARE on 1300 432 273 if personal details were entered.
Related scam types
Scams impersonating DoorDash usually fit one of these patterns. Learn how each works:
Related brands
Other ride-share names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with DoorDash through an official channel.