Toll Group delivery scam message examples
Example scam messages
Toll IPEC: Consignment 88231-M is held at your local depot pending a storage charge of $4.20. Settle within 12 hours at my-toll-depot[.]example or the consignment will be returned to the shipper.
What gives it away:
- Toll does not request payment, customs fees or card details by SMS or email; the fee demand alone settles it
- The link is a lookalike, not mytoll.com or tollgroup.com, and real updates mean logging in there yourself
- If you never booked or expected a Toll consignment, the message cannot be genuine, because Toll only contacts the sender or receiver recorded on a shipment
Subject: Toll Priority: delivery rescheduling required. Our driver missed you today. To choose a new delivery window, confirm your street address and a card for the redelivery charge at toll-rebooking[.]example. Windows unconfirmed after 48 hours forfeit the parcel.
What gives it away:
- Asking for a card to 'rebook' a delivery is the harvest; genuine Toll parcel updates never involve entering payment details from a message
- The domain doesn't match tollgroup.com or mytoll.com exactly, which is the one check that never lies
- A forfeit-the-parcel deadline is theatre; real consignments are managed inside your myToll account, not on a countdown
How to check a message you've received
Never tap a link in an unexpected message. Instead, paste the text into the free message checker for an instant verdict, or check a suspicious link with the link & website checker. To verify directly, contact Toll Group through its official app or the number on its real website — never the details in the message itself.
Understand the scam and the brand
Not sure about a message?
Paste it in and get an instant scam verdict with the exact red flags highlighted — free, no signup.
Frequently asked questions
Is this Toll Group message real or a scam?
The messages on this page are defanged examples of Toll Group impersonation scams — real reported patterns, not genuine Toll Group messages. To judge a specific message you've received, paste it into the free Scam Scanner checker for an instant verdict, or verify it directly through Toll Group's official app or website.
How can I tell a fake Toll Group message from a genuine one?
Genuine messages: Toll Group and its divisions Toll Priority and Toll IPEC never send SMS from a short code or branded sender ID; genuine delivery notifications appear as a plain mobile number or are absent entirely.. The examples below break down the tells that give a fake away — unexpected links, urgency, and requests for payment or details. If anything asks you to click a link or hand over information, treat it as suspicious until you've verified it independently.
What should I do if I already clicked a link or paid?
Act quickly: contact your bank, then follow the step-by-step recovery guide at /what-to-do. It walks you through who to contact — your bank, IDCARE and the right reporting channel — in the order that matters most.