Is this delivery text from Toll Group a scam?
No. Toll Group is a major Australian freight and logistics company, and its divisions Toll Priority and Toll IPEC move parcels for businesses nationwide. Scammers piggyback on that reach with fake depot-fee texts, bogus 'reschedule delivery' links and missed-delivery notices that funnel card details into lookalike Toll sites. The good news: a few quick checks almost always tell a real Toll Group message from a fake.
Genuine Toll Group links lead to tollgroup.com, mytoll.com — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real Toll Group message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Toll Group message looks like
Genuine messages from Toll Group link to tollgroup.com, mytoll.com. Treat a link to any other address as a warning sign.
- Toll Group and its divisions Toll Priority and Toll IPEC never send SMS from a short code or branded sender ID; genuine delivery notifications appear as a plain mobile number or are absent entirely.
- All legitimate parcel updates direct customers to log in at mytoll.com or tollgroup.com rather than clicking any link in a message.
- Toll does not request payment, customs fees or card details via SMS or email.
- Tracking reference numbers in real Toll messages match the format shown inside the official myToll account dashboard.
- Toll only contacts the consignee or consignor whose details are already recorded on the shipment; unexpected messages about parcels you did not send or receive are not from Toll.
What Toll Group will never do
- Request payment, customs fees or card details via SMS or email
- Message you about a parcel you never sent or were never listed to receive (Toll only contacts the consignee or consignor recorded on the shipment)
- Ask for personal details or remote access to complete a delivery
- Steer you anywhere other than logging in at mytoll.com or tollgroup.com for parcel updates
- Destroy or return a consignment on an hours-long deadline; no legitimate courier uses that threat to extract a fee
Common Toll Group scams
- SMS claiming a Toll parcel is held at a depot or requires a customs fee, with a shortened link that actually leads to tollgroup-delivery[.]example or toll-secure-login[.]example.
- Messages pretending to be from Toll Priority or Toll IPEC that ask the recipient to “reschedule delivery” by tapping an embedded URL.
- Fake missed-delivery notices that instruct the recipient to enter card details on a look-alike site such as mytoll-redelivery[.]example to pay a small storage fee.
Red flags to watch for
- Any SMS or email that contains a clickable link instead of directing you to type mytoll.com yourself.
- Requests for payment, personal details or remote access to complete a Toll delivery.
- Sender addresses or domains that do not exactly match tollgroup.com or mytoll.com.
- Urgent language about parcels being returned or destroyed if action is not taken within hours.
- Messages referencing a parcel you are not expecting or that was never booked through Toll.
Toll Group scam examples
These composed examples show how scams impersonating Toll Group typically read, with the tells that give each one away. Compare them against anything you've received.
Toll IPEC: Consignment 88231-M is held at your local depot pending a storage charge of $4.20. Settle within 12 hours at my-toll-depot[.]example or the consignment will be returned to the shipper.
What gives it away:
- Toll does not request payment, customs fees or card details by SMS or email; the fee demand alone settles it
- The link is a lookalike, not mytoll.com or tollgroup.com, and real updates mean logging in there yourself
- If you never booked or expected a Toll consignment, the message cannot be genuine, because Toll only contacts the sender or receiver recorded on a shipment
Subject: Toll Priority: delivery rescheduling required. Our driver missed you today. To choose a new delivery window, confirm your street address and a card for the redelivery charge at toll-rebooking[.]example. Windows unconfirmed after 48 hours forfeit the parcel.
What gives it away:
- Asking for a card to 'rebook' a delivery is the harvest; genuine Toll parcel updates never involve entering payment details from a message
- The domain doesn't match tollgroup.com or mytoll.com exactly, which is the one check that never lies
- A forfeit-the-parcel deadline is theatre; real consignments are managed inside your myToll account, not on a countdown
Not sure about your message?
Paste the suspicious Toll Group text or email and get an instant scam verdict, free.
How to verify a message from Toll Group
- Don't tap the link, pay anything, or reply to the message
- Type mytoll.com or tollgroup.com into your browser yourself and check the consignment number inside your myToll account
- If the reference number isn't in your dashboard, or you never sent or expected a Toll parcel, the message is a scam; delete it
If you have been scammed in Toll Group's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you entered card details, call your bank immediately to block the card and dispute any charges
- If you granted remote access to your device, disconnect it from the internet and have it checked before using it for banking again
- Change any password you entered, on the real site first and then anywhere you reuse it
- If identity details were shared, contact IDCARE (idcare.org) for free identity support
- Report the scam to Scamwatch and ReportCyber using the links below, and forward the SMS to 7226 (spells SCAM) so carriers can block the sender
Where to report a scam impersonating Toll Group
Received — or fell for — a message impersonating Toll Group? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest Toll Group scams in 2026
Toll impersonation sits inside the same rolling parcel-scam ecosystem as the AusPost and DHL fakes, with the courier name rotated to whatever the target might plausibly be waiting on. Because Toll Priority and Toll IPEC carry so much business freight, current lures skew toward depot storage charges and rescheduling requests that sound procedural rather than alarming, often quoting an official-looking consignment number. The constant is the destination: a lookalike site instead of mytoll.com or tollgroup.com, and a request for payment or card details that Toll simply does not make by message. Logging in to your myToll account yourself exposes every one of them.
Frequently asked questions
I received an SMS about a Toll delivery with a link — is it a scam?
Yes. Toll never sends delivery links by SMS. Go to mytoll.com directly and enter your tracking number manually to check any parcel.
How do I know if a Toll message is real?
Genuine Toll communications do not contain links and never ask for payment or card details. Always verify by typing mytoll.com yourself.
What should I do if I clicked a suspicious Toll link?
Disconnect from the internet, run a malware scan, monitor your accounts, and report the message at scamwatch.gov.au or cyber.gov.au.
Can Toll contact me about a parcel I didn’t order?
No. Toll only messages the sender or receiver listed on an actual consignment. Unexpected messages are not from Toll.
What are Toll Group's real websites?
Toll Group's official sites are tollgroup.com and mytoll.com, and parcel tracking belongs inside your myToll account. Reach them by typing the address into your browser yourself rather than tapping a link in a message. Any 'Toll' page on a domain that doesn't exactly match those two is an impersonation.
How do I report a Toll parcel scam text?
Forward the SMS to 7226 (spells SCAM) so carriers can block the sender, and report it to Scamwatch at scamwatch.gov.au so the National Anti-Scam Centre can track the campaign. If you lost money or gave a scammer access to your device, also report to ReportCyber at cyber.gov.au and contact your bank first.
Related scam types
Scams impersonating Toll Group usually fit one of these patterns. Learn how each works:
Related brands
Other courier names scammers impersonate — check a message from one:
Sources
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
- Report a cybercrime or cyber security incident (Australian Cyber Security Centre)
This guide is general information, not legal or financial advice — always verify with Toll Group through an official channel.