Is this delivery text from Toll Group a scam?
Fake parcel-delivery notices are one of the most common scams in Australia, and Toll Group is among the most impersonated couriers. A delivery notice, text or email that looks like it's from Toll Group can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Toll Group message from a fake.
Genuine Toll Group links only ever go to tollgroup.com, mytoll.com. Below is exactly what a real Toll Group message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Toll Group message looks like
Genuine messages from Toll Group only ever link to tollgroup.com, mytoll.com.
- Toll Group and its divisions Toll Priority and Toll IPEC never send SMS from a short code or branded sender ID; genuine delivery notifications appear as a plain mobile number or are absent entirely.
- All legitimate parcel updates direct customers to log in at mytoll.com or tollgroup.com rather than clicking any link in a message.
- Toll does not request payment, customs fees or card details via SMS or email.
- Tracking reference numbers in real Toll messages match the format shown inside the official myToll account dashboard.
- Toll only contacts the consignee or consignor whose details are already recorded on the shipment; unexpected messages about parcels you did not send or receive are not from Toll.
Crucially, Toll Group will never ask you to pay a small 'redelivery', 'customs' or 'handling' fee through a link in a text message.
Common Toll Group scams
- SMS claiming a Toll parcel is held at a depot or requires a customs fee, with a shortened link that actually leads to tollgroup-delivery.net or toll-secure-login.com.
- Messages pretending to be from Toll Priority or Toll IPEC that ask the recipient to “reschedule delivery” by tapping an embedded URL.
- Fake missed-delivery notices that instruct the recipient to enter card details on a look-alike site such as mytoll-redelivery.com to pay a small storage fee.
Red flags to watch for
- Any SMS or email that contains a clickable link instead of directing you to type mytoll.com yourself.
- Requests for payment, personal details or remote access to complete a Toll delivery.
- Sender addresses or domains that do not exactly match tollgroup.com or mytoll.com.
- Urgent language about parcels being returned or destroyed if action is not taken within hours.
- Messages referencing a parcel you are not expecting or that was never booked through Toll.
Scam text examples
Here's a real example of a scam message impersonating Toll Group, with the tell-tale red flags highlighted. Compare it against anything you've received.
Toll Priority: Your package is awaiting customs payment of $4.80. Click here to pay and release: tollgroup-delivery.net/track/7843921
What gives it away:
- Any SMS or email that contains a clickable link instead of directing you to type mytoll.com yourself.
- Requests for payment, personal details or remote access to complete a Toll delivery.
- Sender addresses or domains that do not exactly match tollgroup.com or mytoll.com.
- Urgent language about parcels being returned or destroyed if action is not taken within hours.
- Messages referencing a parcel you are not expecting or that was never booked through Toll.
Not sure about your message?
Paste the suspicious Toll Group text or email and get an instant scam verdict, free.
How to verify a message from Toll Group
- Log in at mytoll.com or tollgroup.com using your own browser or the official Toll app.
- Use the tracking tools inside your myToll account rather than any link sent by text or email.
Where to report a scam impersonating Toll Group
Received — or fell for — a message impersonating Toll Group? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received an SMS about a Toll delivery with a link — is it a scam?
Yes. Toll never sends delivery links by SMS. Go to mytoll.com directly and enter your tracking number manually to check any parcel.
How do I know if a Toll message is real?
Genuine Toll communications do not contain links and never ask for payment or card details. Always verify by typing mytoll.com yourself.
What should I do if I clicked a suspicious Toll link?
Disconnect from the internet, run a malware scan, monitor your accounts, and report the message at scamwatch.gov.au or cyber.gov.au.
Can Toll contact me about a parcel I didn’t order?
No. Toll only messages the sender or receiver listed on an actual consignment. Unexpected messages are not from Toll.
Related scam types
Scams impersonating Toll Group usually fit one of these patterns. Learn how each works:
Related brands
Other courier names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Toll Group through an official channel.