Optus scam message examples
Example scam messages
Optus: Following recent security activity, all customers must re-verify their identity. Upload your driver's licence or passport at optus-id-check[.]example within 24 hours to avoid suspension of your service.
What gives it away:
- Asking you to upload a licence or passport through a link in a text is a reason to stop and check; as a general rule, don't send identity documents that way, and look in the My Optus app first
- The upload page sits on a lookalike address; a link that looks right proves nothing either, so open the My Optus app yourself instead
- A blanket 'all customers' demand with a 24-hour deadline is pressure engineering; Optus recommends the My Optus app as your trusted secure channel, so check your account there
Subject: Your Optus bill credit is waiting. Good news! A credit has been applied to your account after a billing review. Sign in at optus-rewards-portal[.]invalid within 48 hours to claim it before it expires.
What gives it away:
- A surprise credit that needs an immediate sign-in through a link is how credentials get harvested; a genuine credit can be checked by opening the My Optus app yourself
- The sign-in link points to a 'rewards portal' address; a link or sender address can look right and still be fake, so check your account in the My Optus app
- An expiring windfall is the oldest urgency lever there is; a real credit would simply sit on your account
How to check a message you've received
Never tap a link in an unexpected message. Instead, paste the text into the free message checker for an instant verdict, or check a suspicious link with the link & website checker. To verify directly, contact Optus through its official app or the number on its real website — never the details in the message itself.
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Not sure about a message?
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Frequently asked questions
Is this Optus message real or a scam?
The messages on this page are defanged examples of Optus impersonation scams — illustrations modelled on common scam patterns, not genuine Optus messages. To judge a specific message you've received, paste it into the free Scam Scanner checker for an instant verdict, or verify it directly through Optus's official app or website.
How can I tell a fake Optus message from a genuine one?
Optus says real businesses like Optus will only communicate through official channels, and recommends the My Optus app as your trusted secure channel when dealing with Optus. The examples below break down the tells that give a fake away — unexpected links, urgency, and requests for payment or details. If anything asks you to click a link or hand over information, treat it as suspicious until you've verified it independently.
What should I do if I already clicked a link or paid?
Act quickly: contact your bank, then follow the step-by-step recovery guide at /what-to-do. It walks you through who to contact — your bank, IDCARE and the right reporting channel — in the order that matters most.