NBN Co scam message examples
Example scam messages
A caller says they are 'from the NBN' and your internet will be disconnected within 24 hours because of a fault or overdue network fees. To keep your connection, you must either pay for an urgent upgrade or let their 'technician' connect remotely to your computer to run checks.
What gives it away:
- NBN Co says it won't call to tell you you're going to be disconnected, so a call that opens with a disconnection warning matches a scam NBN Co describes
- NBN Co says it won't call and ask to access your computer or ask you to install software that lets someone remotely access your devices; a remote-access request is a hallmark of this scam
- A same-day disconnection ultimatum is the pressure tactic; NBN Co says to end the conversation and contact your provider using the contact details on its official website
NBN: Your address is scheduled for a mandatory fibre upgrade. Book your free installation within 48 hours at nbn-upgrade-bookings[.]invalid or your connection will be interrupted.
What gives it away:
- A text can show any name, so don't rely on it; TPG and Vodafone both warn about fake texts offering or confirming an nbn appointment, so check any upgrade or appointment text with your own provider
- The booking link is a lookalike address; a link that looks right proves nothing either, so check upgrade and maintenance information with your provider or by typing the NBN Co website address in yourself
- The 48-hour 'book or lose your connection' framing is the pressure tactic; check with your provider before booking anything through a link
How to check a message you've received
Never tap a link in an unexpected message. Instead, paste the text into the free message checker for an instant verdict, or check a suspicious link with the link & website checker. To verify directly, contact NBN Co through its official app or the number on its real website — never the details in the message itself.
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Frequently asked questions
Is this NBN Co message real or a scam?
The messages on this page are defanged examples of NBN Co impersonation scams — illustrations modelled on common scam patterns, not genuine NBN Co messages. To judge a specific message you've received, paste it into the free Scam Scanner checker for an instant verdict, or verify it directly through NBN Co's official app or website.
How can I tell a fake NBN Co message from a genuine one?
NBN Co says it does not directly sell phone or internet services; you choose a phone or internet provider for a service over the nbn network. The examples below break down the tells that give a fake away — unexpected links, urgency, and requests for payment or details. If anything asks you to click a link or hand over information, treat it as suspicious until you've verified it independently.
What should I do if I already clicked a link or paid?
Act quickly: contact your bank, then follow the step-by-step recovery guide at /what-to-do. It walks you through who to contact — your bank, IDCARE and the right reporting channel — in the order that matters most.