Is this bill or text from TPG a scam?
Telcos like TPG are impersonated with fake bill, refund and account-suspension messages designed to rush you into clicking. A text, email or call that looks like it's from TPG can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real TPG message from a fake.
Genuine TPG links only ever go to tpg.com.au. Below is exactly what a real TPG message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real TPG message looks like
Genuine messages from TPG only ever link to tpg.com.au.
- Genuine TPG billing and service messages are sent from tpg.com.au email addresses only.
- TPG never asks customers to click a link in an SMS or email to pay a bill or update payment details.
- Account statements and usage alerts from TPG arrive through the customer's My TPG portal or the official TPG app.
- TPG will never threaten immediate service disconnection in a single unsolicited message.
- Any genuine TPG communication uses the customer's full account number and references their specific plan.
Crucially, TPG will never threaten to disconnect your service within hours unless you click a link or pay immediately.
Common TPG scams
- Scammers send SMS claiming an overdue TPG bill with a link to a fake payment page on a lookalike domain.
- Emails pretend to be from TPG billing and warn of account suspension unless the customer 'verifies' card details on a bogus site.
- Messages urge customers to download a 'TPG Secure App' from a link that actually installs malware or steals login credentials.
Red flags to watch for
- The message comes from a mobile number or email address not ending in @tpg.com.au.
- It demands immediate payment via an urgent link instead of directing you to log into tpg.com.au yourself.
- The link uses a domain such as tpg-billing-secure.com or tpg-internet.net instead of tpg.com.au.
- The message contains spelling errors or generic greetings like 'Dear Valued Customer' rather than your actual name.
- It threatens same-day disconnection or legal action if you do not click the supplied link.
Scam text examples
Here's a real example of a scam message impersonating TPG, with the tell-tale red flags highlighted. Compare it against anything you've received.
TPG: Your internet service will be suspended today for an unpaid invoice of $89.50. Pay now to avoid disconnection: https://tpg-billing-secure.com/pay
What gives it away:
- The message comes from a mobile number or email address not ending in @tpg.com.au.
- It demands immediate payment via an urgent link instead of directing you to log into tpg.com.au yourself.
- The link uses a domain such as tpg-billing-secure.com or tpg-internet.net instead of tpg.com.au.
- The message contains spelling errors or generic greetings like 'Dear Valued Customer' rather than your actual name.
- It threatens same-day disconnection or legal action if you do not click the supplied link.
Not sure about your message?
Paste the suspicious TPG text or email and get an instant scam verdict, free.
How to verify a message from TPG
- Log in directly at tpg.com.au or through the official My TPG app.
- Type tpg.com.au into your browser yourself to check any billing messages.
Where to report a scam impersonating TPG
Received — or fell for — a message impersonating TPG? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received a TPG text saying my bill is overdue with a link — is it a scam?
Yes. TPG never sends payment links by SMS. Log into your account at tpg.com.au to check any balance.
How do I know if a TPG email about account suspension is real?
Only emails from addresses ending in @tpg.com.au are genuine. Never click links; always visit tpg.com.au directly.
What should I do if I clicked a link in a fake TPG message?
Change your TPG password immediately from tpg.com.au, scan your device for malware, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating TPG usually fit one of these patterns. Learn how each works:
Related brands
Other telco names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with TPG through an official channel.