Is this bill or text from Aussie Broadband a scam?
No. Aussie Broadband is a legitimate Australian internet provider. The scams run in its name, not by it: fake overdue-bill texts, service-suspension warnings and 'confirm your data usage' messages that copy its branding to harvest card details and MyAussie logins. The good news: a few quick checks almost always tell a real Aussie Broadband message from a fake.
Genuine Aussie Broadband links lead to aussiebroadband.com.au — but a link can be made to look real, so don't go by the link alone. Below is how genuine Aussie Broadband contact usually works, the scams commonly run in its name, the red flags that give a fake away, and an example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Aussie Broadband message looks like
Genuine SMS from Aussie Broadband typically arrive under the sender ID AussieBB, but sender IDs can be spoofed, so the name alone proves nothing. Genuine links lead to aussiebroadband.com.au. Treat a link to any other address as a warning sign.
- Aussie Broadband says not to trust anyone calling to tell you your internet will be disconnected, and to hang up and contact it directly
- Aussie Broadband says it won't call you and ask you to press 1 to keep your phone number, and won't call to simply say your phone will be disconnected in 2 weeks
- Aussie Broadband says that if you've submitted a phone port with it, you can call it to check on the application
- Anything genuine, such as a balance or a notice, can be checked in the MyAussie app or by logging in at aussiebroadband.com.au yourself
What a genuine Aussie Broadband contact shouldn't do
- Call you and ask you to press 1 to keep your phone number (Aussie Broadband says it won't)
- Call you to simply say your phone will be disconnected in 2 weeks (Aussie Broadband says it won't)
- Send you to a link in an unexpected message to pay a bill, update payment details or enter card details; as a general rule, don't, and check your balance in the MyAussie app instead
- Demand payment by gift card or cryptocurrency; Aussie Broadband says to be sceptical of any message that asks, because scammers use these methods since they're hard to trace
Common Aussie Broadband scams
- SMS claiming an overdue Aussie Broadband bill and demanding immediate card payment via a supplied link
- Messages warning of service suspension unless the recipient updates payment details on a fake page
- Texts urging the customer to "confirm" recent large data usage or upgrade before their account is restricted
Red flags to watch for
- The sender name looks right but the message pushes you to a link or number inside it; names, numbers and email addresses can all be disguised
- Message contains a shortened link or an address that only looks like the real thing; a link that looks right proves nothing either
- Urgent language about account suspension or legal action within hours
- A request to enter card details or login credentials on a page you reached through a link in a message
- An automated call asking you to press 1 to keep your phone number, or a call saying your internet will be disconnected; Aussie Broadband describes both as scam calls
Aussie Broadband scam examples
These composed examples show how scams impersonating Aussie Broadband typically read, with the tells that give each one away. Compare them against anything you've received.
AussieBB: Your latest invoice is unpaid and your service will be restricted tonight. Update your payment details at aussiebb-payments[.]example to stay connected.
What gives it away:
- The link is a lookalike address; a link that looks right proves nothing either, so check your balance in the MyAussie app or by logging in at aussiebroadband.com.au yourself
- A same-night restriction deadline is manufactured pressure; Aussie Broadband says a utilities company wouldn't cut you off after one random, unwarranted text message
- It gives no specific invoice or usage detail, a mild flag at best: a message that quotes real details proves nothing either, because names and account details leak in data breaches
Subject: Payment method declined. Dear Customer, we could not process your Aussie Broadband direct debit. Verify your card within 24 hours at myaussie-verify[.]invalid or your plan will be suspended.
What gives it away:
- Don't enter card details on a page reached from an email link; check payment status in the MyAussie app or by logging in at aussiebroadband.com.au yourself
- 'Dear Customer' is a generic greeting, a sign ACMA lists for telco impersonation, though a message that does use your name proves nothing, because names leak in data breaches
- A 24-hour suspension countdown exists to make you act before checking your account yourself
Not sure about your message?
Paste the suspicious Aussie Broadband text or email and get an instant scam verdict, free.
How to verify a message from Aussie Broadband
Aussie Broadband's real website is aussiebroadband.com.au and the official app is the MyAussie app. Reach Aussie Broadband through those channels, never through the details inside a message you're unsure about.
- Don't pay, tap the link, or reply through the message itself
- Open the MyAussie app, or type aussiebroadband.com.au into your browser yourself, and check your balance and any notices there
- If you're still unsure, call Aussie Broadband on 1300 880 905 and ask whether the message is genuine
- Don't treat the AussieBB sender ID as proof of anything: judge the message by what it asks you to do
If you have been scammed in Aussie Broadband's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you entered card details, call your bank immediately, block the card and dispute any charges
- Change your MyAussie password from aussiebroadband.com.au, and change it anywhere else you reused it
- If you shared identity documents, contact IDCARE (idcare.org) for free identity support
- Report the scam to Scamwatch and ReportCyber using the links below, and forward the scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating Aussie Broadband
Received — or fell for — a message impersonating Aussie Broadband? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Aussie Broadband scam activity in 2026
Campaigns impersonating Aussie Broadband rotate through a short playbook: an overdue invoice with a pay-now link, a suspension warning asking you to update payment details, and a request to 'confirm' unusually large data usage before your account is restricted. Aussie Broadband also lists scam calls, including an auto-dialler asking you to press 1 to keep your phone number and a caller pretending to be nbn Co who says maintenance will disconnect your internet. The wrapping changes; the mechanics tend to repeat. Most versions push a link or number inside the message and set a deadline measured in hours so you act before you think. The habit that defeats them is refusing to transact through the message: open the MyAussie app or type the official address yourself, and let your real balance settle the question.
Frequently asked questions
I got a text from Aussie Broadband with a link — is it a scam?
Don't use the link. A sender name or a link that looks right doesn't prove a text is genuine, so check your balance in the MyAussie app or by logging in at aussiebroadband.com.au yourself. Aussie Broadband says a utilities company wouldn't cut you off after one random, unwarranted text message, so don't act in haste.
How do I know if an Aussie Broadband SMS is real?
You can't tell from the sender name alone, because names, numbers and addresses can be disguised. Check anything the text claims in the MyAussie app or at aussiebroadband.com.au, or contact Aussie Broadband using the details on its website. It says not to trust anyone calling to tell you your internet will be disconnected, and to hang up and contact it directly.
What should I do if I clicked a suspicious Aussie Broadband link?
Change your MyAussie password immediately from aussiebroadband.com.au, monitor your accounts, and report the message at scamwatch.gov.au.
What is Aussie Broadband's real website?
Aussie Broadband's official website is aussiebroadband.com.au, and account matters are handled there or in the MyAussie app. Type the address into your browser yourself rather than following a link in a message. An 'Aussie Broadband' page on a different address can be an impersonation.
How do I report an Aussie Broadband scam text?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and forward the SMS to 7226 (spells SCAM) so carriers can block the sender. If you lost money or entered card details, call your bank first, then also report it to ReportCyber (cyber.gov.au).
Scam message examples
Related scam types
Scams impersonating Aussie Broadband usually fit one of these patterns. Learn how each works:
Related brands
Other telco names scammers impersonate — check a message from one:
Sources
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Phishing scams: how scammers pose as trusted organisations (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
- Scam Calls (Aussie Broadband)
- Scams 101: a guide to handling scams (Aussie Broadband)
- Watch out for scam texts pretending to be from your telco (Australian Communications and Media Authority (ACMA))
This guide is general information, not legal or financial advice — always verify with Aussie Broadband through an official channel.