Is this bill or text from Aussie Broadband a scam?
No. Aussie Broadband is a legitimate Australian internet provider. The scams run in its name, not by it: fake overdue-bill texts, service-suspension warnings and 'confirm your data usage' messages that copy its branding to harvest card details and MyAussie logins. The good news: a few quick checks almost always tell a real Aussie Broadband message from a fake.
Genuine Aussie Broadband links lead to aussiebroadband.com.au — but a link can be made to look real, so don't go by the link alone. Below is exactly what a real Aussie Broadband message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Aussie Broadband message looks like
Genuine SMS from Aussie Broadband typically arrive under the sender ID AussieBB, and genuine links lead to aussiebroadband.com.au. Treat a link to any other address as a warning sign.
- SMS messages from the exact sender ID AussieBB
- Links or login prompts only direct to aussiebroadband.com.au or the MyAussie app
- Billing reminders reference an existing account number or recent service usage
- Messages arrive at predictable times near the customer's usual billing cycle
What Aussie Broadband will never do
- Send a bill or payment demand that directs you anywhere other than aussiebroadband.com.au or the MyAussie app
- Ask for card details or login credentials on any site except the official MyAussie portal
- Threaten service suspension or legal action within hours (no legitimate telco pressures customers on that timescale)
- Demand payment by gift card or transfer to a personal account (no legitimate telco accepts payment that way)
Common Aussie Broadband scams
- SMS claiming an overdue Aussie Broadband bill and demanding immediate card payment via a supplied link
- Messages warning of service suspension unless the recipient updates payment details on a fake page
- Texts urging the customer to "confirm" recent large data usage or upgrade before their account is restricted
Red flags to watch for
- Sender ID is anything other than AussieBB
- Message contains a shortened link or a domain that is not aussiebroadband.com.au
- Urgent language about account suspension or legal action within hours
- Request to enter card details or login credentials on any site except the official MyAussie portal
Aussie Broadband scam examples
These composed examples show how scams impersonating Aussie Broadband typically read, with the tells that give each one away. Compare them against anything you've received.
AussieBB: Your latest invoice is unpaid and your service will be restricted tonight. Update your payment details at aussiebb-payments[.]example to stay connected.
What gives it away:
- The link is not aussiebroadband.com.au; genuine prompts only ever point to the official site or the MyAussie app
- A same-night restriction deadline is manufactured pressure; real billing reminders arrive near your usual billing cycle with time to act
- It never mentions your account number or actual usage, which genuine Aussie Broadband reminders reference
Subject: Payment method declined. Dear Customer, we could not process your Aussie Broadband direct debit. Verify your card within 24 hours at myaussie-verify[.]invalid or your plan will be suspended.
What gives it away:
- Card details belong only in the official MyAussie portal, never on a page reached from an email link
- The generic 'Dear Customer' greeting replaces the account-specific detail a real billing notice carries
- A 24-hour suspension countdown exists to make you act before checking your account yourself
Not sure about your message?
Paste the suspicious Aussie Broadband text or email and get an instant scam verdict, free.
How to verify a message from Aussie Broadband
Aussie Broadband's real website is aussiebroadband.com.au and the official app is the MyAussie app. Reach Aussie Broadband through those channels, never through the details inside a message you're unsure about.
- Don't pay, tap the link, or reply through the message itself
- Open the MyAussie app, or type aussiebroadband.com.au into your browser yourself, and check your balance and any notices there
- If you're still unsure, call Aussie Broadband on 1300 880 905 and ask whether the message is genuine
- Treat the AussieBB sender ID as a hint, not proof: judge the message by where its link leads and what it asks for
If you have been scammed in Aussie Broadband's name
Clicked the link, paid, or shared details? Act now. The first hour matters more than anything else you do later.
- If you entered card details, call your bank immediately, block the card and dispute any charges
- Change your MyAussie password from aussiebroadband.com.au, and change it anywhere else you reused it
- If you shared identity documents, contact IDCARE (idcare.org) for free identity support
- Report the scam to Scamwatch and ReportCyber using the links below, and forward the scam SMS to 7226 so carriers can block the sender
Where to report a scam impersonating Aussie Broadband
Received — or fell for — a message impersonating Aussie Broadband? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Complain about scam texts and spam SMS, email or calls.
- Forward to 7226 (SCAM) — Forward the scam SMS to short code 7226 so carriers can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Latest Aussie Broadband scams in 2026
Campaigns impersonating Aussie Broadband rotate through a short playbook: an overdue invoice with a pay-now link, a suspension warning asking you to update payment details, and a request to 'confirm' unusually large data usage before your account is restricted. The wrapping changes; the mechanics don't. Every version pushes a link to a domain that is not aussiebroadband.com.au and sets a deadline measured in hours so you act before you think. The habit that defeats all of them is refusing to transact through the message: open the MyAussie app or type the official address yourself, and let your real balance settle the question.
Frequently asked questions
I got a text from Aussie Broadband with a link — is it a scam?
Only treat a message as genuine if it came from sender ID AussieBB and the link leads to aussiebroadband.com.au; any other domain is fake.
How do I know if an Aussie Broadband SMS is real?
Genuine Aussie Broadband messages use sender ID AussieBB, reference your real account, and never ask you to pay on a third-party site.
What should I do if I clicked a suspicious Aussie Broadband link?
Change your MyAussie password immediately from aussiebroadband.com.au, monitor your accounts, and report the message at scamwatch.gov.au.
What is Aussie Broadband's real website?
The only official Aussie Broadband website is aussiebroadband.com.au, and account matters are handled there or in the MyAussie app. Type the address into your browser yourself rather than following a link in a message. Any 'Aussie Broadband' page on a different domain is an impersonation.
How do I report an Aussie Broadband scam text?
Report it to Scamwatch (scamwatch.gov.au) so the National Anti-Scam Centre can track the campaign, and forward the SMS to 7226 (spells SCAM) so carriers can block the sender. If you lost money or entered card details, call your bank first, then also report it to ReportCyber (cyber.gov.au).
Related scam types
Scams impersonating Aussie Broadband usually fit one of these patterns. Learn how each works:
Related brands
Other telco names scammers impersonate — check a message from one:
Sources
- Text or SMS scams (Scamwatch (National Anti-Scam Centre))
- Phishing scams: how scammers pose as trusted organisations (Scamwatch (National Anti-Scam Centre))
- Report a scam (Scamwatch (National Anti-Scam Centre))
This guide is general information, not legal or financial advice — always verify with Aussie Broadband through an official channel.