Is this bill or text from Aussie Broadband a scam?
Telcos like Aussie Broadband are impersonated with fake bill, refund and account-suspension messages designed to rush you into clicking. A text, email or call that looks like it's from Aussie Broadband can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Aussie Broadband message from a fake.
Genuine Aussie Broadband links only ever go to aussiebroadband.com.au. Below is exactly what a real Aussie Broadband message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Aussie Broadband message looks like
Genuine SMS from Aussie Broadband typically arrive under the sender ID AussieBB, and real links only ever go to aussiebroadband.com.au.
- SMS messages from the exact sender ID AussieBB
- Links or login prompts only direct to aussiebroadband.com.au or the MyAussie app
- Billing reminders reference an existing account number or recent service usage
- Messages arrive at predictable times near the customer's usual billing cycle
Crucially, Aussie Broadband will never threaten to disconnect your service within hours unless you click a link or pay immediately.
Common Aussie Broadband scams
- SMS claiming an overdue Aussie Broadband bill and demanding immediate card payment via a supplied link
- Messages warning of service suspension unless the recipient updates payment details on a fake page
- Texts urging the customer to "confirm" recent large data usage or upgrade before their account is restricted
Red flags to watch for
- Sender ID is anything other than AussieBB
- Message contains a shortened link or a domain that is not aussiebroadband.com.au
- Urgent language about account suspension or legal action within hours
- Request to enter card details or login credentials on any site except the official MyAussie portal
Scam text examples
Here's a real example of a scam message impersonating Aussie Broadband, with the tell-tale red flags highlighted. Compare it against anything you've received.
Aussie Broadband: Your latest bill is overdue. Avoid service interruption—pay now at aussiebb-billing.net using your card details.
What gives it away:
- Sender ID is anything other than AussieBB
- Message contains a shortened link or a domain that is not aussiebroadband.com.au
- Urgent language about account suspension or legal action within hours
- Request to enter card details or login credentials on any site except the official MyAussie portal
Not sure about your message?
Paste the suspicious Aussie Broadband text or email and get an instant scam verdict, free.
How to verify a message from Aussie Broadband
- Log in to MyAussie
- Call 1300 880 905
Where to report a scam impersonating Aussie Broadband
Received — or fell for — a message impersonating Aussie Broadband? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got a text from Aussie Broadband with a link — is it a scam?
Only treat a message as genuine if it came from sender ID AussieBB and the link leads to aussiebroadband.com.au; any other domain is fake.
How do I know if an Aussie Broadband SMS is real?
Genuine Aussie Broadband messages use sender ID AussieBB, reference your real account, and never ask you to pay on a third-party site.
What should I do if I clicked a suspicious Aussie Broadband link?
Change your MyAussie password immediately from aussiebroadband.com.au, monitor your accounts, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating Aussie Broadband usually fit one of these patterns. Learn how each works:
Related brands
Other telco names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Aussie Broadband through an official channel.