Is this booking message from Qantas a scam?
Airlines and travel brands like Qantas are impersonated with fake booking, refund and frequent-flyer messages. A text, email or booking message that looks like it's from Qantas can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Qantas message from a fake.
Genuine Qantas links only ever go to qantas.com, qantas.com.au. Below is exactly what a real Qantas message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Qantas message looks like
Genuine messages from Qantas only ever link to qantas.com, qantas.com.au.
- Genuine Qantas messages about flights, bookings or Frequent Flyer points come from the Qantas app push notifications or logged-in web sessions on qantas.com or qantas.com.au.
- Qantas never asks members to click a link in an SMS to view or redeem points.
- Real Qantas flight updates are sent only to passengers who have an active booking in the system.
- Official Qantas Frequent Flyer statements and expiry notices appear inside the secure member dashboard after login.
Crucially, Qantas will never ask you to confirm card details, or 'claim' points or a refund, through a link in an unexpected message.
Common Qantas scams
- SMS claiming Frequent Flyer points are about to expire and urging the recipient to click a link to transfer or extend them.
- Text messages warning of a cancelled or delayed Qantas flight and directing travellers to a link to rebook or claim compensation.
- Messages pretending to be from Qantas offering bonus points or upgraded seats if the recipient enters login details on a linked page.
Red flags to watch for
- Any SMS that includes a shortened link or a domain other than qantas.com or qantas.com.au.
- Requests to log in or verify account details via a link rather than through the official Qantas app or website.
- Urgent language about points expiring or flights being cancelled when you have no active booking or points balance shown in the app.
- Messages that ask for your Qantas Frequent Flyer number, password or credit-card details.
Scam text examples
Here's a real example of a scam message impersonating Qantas, with the tell-tale red flags highlighted. Compare it against anything you've received.
Qantas: Your 45,200 Frequent Flyer points expire in 48 hours. Secure them now: qantas-points-secure.com/claim
What gives it away:
- Any SMS that includes a shortened link or a domain other than qantas.com or qantas.com.au.
- Requests to log in or verify account details via a link rather than through the official Qantas app or website.
- Urgent language about points expiring or flights being cancelled when you have no active booking or points balance shown in the app.
- Messages that ask for your Qantas Frequent Flyer number, password or credit-card details.
Not sure about your message?
Paste the suspicious Qantas text or email and get an instant scam verdict, free.
How to verify a message from Qantas
- Log in directly at qantas.com or via the official Qantas app.
- Type qantas.com.au yourself in your browser to check bookings or points.
Where to report a scam impersonating Qantas
Received — or fell for — a message impersonating Qantas? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I received a text saying my Qantas points will expire — is it a scam?
Genuine expiry notices only appear after you log into your account on qantas.com or the Qantas app; never click links in unexpected SMS.
Can Qantas send me an SMS about a cancelled flight?
Qantas may send flight alerts, but only to passengers with active bookings and without asking you to click external links — always open the Qantas app or go straight to qantas.com.
How do I check if a message about Qantas Frequent Flyer is real?
Open the Qantas app or visit qantas.com.au, log in, and review any alerts inside your secure member area rather than following SMS links.
What should I do if I clicked a link in a suspicious Qantas text?
Change your Qantas password immediately via qantas.com, monitor your accounts, and report the message at scamwatch.gov.au.
Related scam types
Scams impersonating Qantas usually fit one of these patterns. Learn how each works:
Related brands
Other travel names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Qantas through an official channel.