Is this booking message from Jetstar a scam?
Airlines and travel brands like Jetstar are impersonated with fake booking, refund and frequent-flyer messages. A text, email or booking message that looks like it's from Jetstar can be genuine — but it can just as easily be a scam built to look identical. The good news: a few quick checks almost always tell a real Jetstar message from a fake.
Genuine Jetstar links only ever go to jetstar.com. Below is exactly what a real Jetstar message looks like, the scams currently circulating in its name, the red flags that give a fake away, and a real example to compare against. Got a message in front of you? Check it now for an instant verdict.
What a real Jetstar message looks like
Genuine messages from Jetstar only ever link to jetstar.com.
- Jetstar never sends SMS or emails asking passengers to click a link to manage or cancel a booking.
- All genuine booking updates from Jetstar direct customers to log in at jetstar.com themselves.
- Jetstar does not use any fixed sender IDs for SMS; legitimate messages come from short codes or numbers that vary and never contain clickable links.
- Jetstar booking confirmations and changes arrive only after a customer has actively made or altered a booking on jetstar.com.
Crucially, Jetstar will never ask you to confirm card details, or 'claim' points or a refund, through a link in an unexpected message.
Common Jetstar scams
- Scammers send SMS claiming a Jetstar flight has been cancelled and instruct the recipient to tap a link to rebook or claim a refund.
- Fraudsters impersonate Jetstar support and ask passengers to verify booking details on a fake site that mimics jetstar.com.
- Messages pretend to be from Jetstar offering a cheap replacement flight or seat upgrade and direct the recipient to a lookalike domain to enter card details.
Red flags to watch for
- Any SMS or email that contains a link and claims to be from Jetstar about a cancelled or changed booking.
- Requests to click through to a domain that is not jetstar.com to manage the booking.
- Urgent language stating the booking will be lost unless immediate action is taken on the provided link.
- Messages that arrive without the recipient having recently contacted Jetstar or made a change on jetstar.com.
Scam text examples
Here's a real example of a scam message impersonating Jetstar, with the tell-tale red flags highlighted. Compare it against anything you've received.
Jetstar: Your booking JQ482 has been cancelled due to a schedule change. Rebook or request refund now: jetstar-bookingupdate.com
What gives it away:
- Any SMS or email that contains a link and claims to be from Jetstar about a cancelled or changed booking.
- Requests to click through to a domain that is not jetstar.com to manage the booking.
- Urgent language stating the booking will be lost unless immediate action is taken on the provided link.
- Messages that arrive without the recipient having recently contacted Jetstar or made a change on jetstar.com.
Not sure about your message?
Paste the suspicious Jetstar text or email and get an instant scam verdict, free.
How to verify a message from Jetstar
- Log in at jetstar.com to view or change any booking
- Use the Jetstar mobile app downloaded from the official app store
Where to report a scam impersonating Jetstar
Received — or fell for — a message impersonating Jetstar? Report it. It helps authorities and carriers shut the campaign down for everyone who gets the next one.
- Scamwatch — Report the scam to the ACCC's national scam service.
- ReportCyber — Report cybercrime and financial loss to the police.
- ACMA — Report scam texts and spam SMS or calls.
- Forward to 7226 (SPAM) — Forward the scam SMS to short code 7226 so your carrier can block the source.
- IDCARE — Free identity and cyber support if your details were taken.
Frequently asked questions
I got a text saying my Jetstar flight was cancelled with a link — is it a scam?
Yes. Jetstar does not send SMS with links about cancellations. Log in directly at jetstar.com to check your booking status.
How do I know if a Jetstar message is real?
Only messages that do not contain links and relate to a booking you have actively made or changed on jetstar.com are genuine. Any link in a Jetstar-branded SMS is a red flag.
What should I do if I clicked a link in a fake Jetstar SMS?
Visit scamwatch.gov.au for next steps and consider contacting your bank if you entered any payment details. Report the message at cyber.gov.au.
Related scam types
Scams impersonating Jetstar usually fit one of these patterns. Learn how each works:
Related brands
Other travel names scammers impersonate — check a message from one:
This guide is general information, not legal or financial advice — always verify with Jetstar through an official channel.