AGL energy bill scam message examples
Example scam messages
AGL: You’re eligible for the $450 solar rebate. Claim now before it expires: agl-rebate-offer[.]example/claim
What gives it away:
- The link is not agl.com.au, and AGL lists 'a refund or payment is waiting for you' among the lines scams commonly use
- Rebate bait with an expiry is a pressure tactic; a genuine credit would show on your bill when you log in to My Account or the AGL app
- AGL's advice is not to share details, make payments or follow links until you're happy a message is genuine, so check the offer by logging in yourself
Subject: Final notice: your AGL account is overdue. Your electricity supply is scheduled for disconnection this afternoon. Settle the outstanding balance now through our secure payment portal at agl-payments-overdue[.]example to keep your power on.
What gives it away:
- AGL states it won't threaten to disconnect you on short notice and always gives multiple warnings first, as required by law; a same-afternoon cut-off contradicts that
- The payment portal is a lookalike address, not agl.com.au
- The deadline exists to stop you checking your real balance in My Account or the AGL app first
A page styled like the AGL login screen at my-agl-billing[.]example asks you to sign in and then re-enter your direct debit card details to receive a bill credit, warning that unconfirmed accounts lose the credit at midnight.
What gives it away:
- The page isn't on agl.com.au; sign in to AGL only by typing agl.com.au yourself or opening the AGL app
- Pairing a login request with card details and a bill credit is the direct-debit update ruse used in AGL impersonation scams, and AGL states it won't ask for your personal banking or financial details
- The midnight deadline is manufactured urgency; real account changes wait in your logged-in account
How to check a message you've received
Never tap a link in an unexpected message. Instead, paste the text into the free message checker for an instant verdict, or check a suspicious link with the link & website checker. To verify directly, contact AGL through its official app or the number on its real website — never the details in the message itself.
Understand the scam and the brand
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Frequently asked questions
Is this AGL message real or a scam?
The messages on this page are defanged examples of AGL impersonation scams — illustrations modelled on common scam patterns, not genuine AGL messages. To judge a specific message you've received, paste it into the free Scam Scanner checker for an instant verdict, or verify it directly through AGL's official app or website.
How can I tell a fake AGL message from a genuine one?
AGL says a genuine email shows a sender address that includes agl.com.au when you hover over the sender name, but sender details can be faked, so treat that as a first check rather than proof. The examples below break down the tells that give a fake away — unexpected links, urgency, and requests for payment or details. If anything asks you to click a link or hand over information, treat it as suspicious until you've verified it independently.
What should I do if I already clicked a link or paid?
Act quickly: contact your bank, then follow the step-by-step recovery guide at /what-to-do. It walks you through who to contact — your bank, IDCARE and the right reporting channel — in the order that matters most.