Bank of Queensland scam message examples
Example scam messages
BOQ Security: Your card has been temporarily blocked after a suspicious purchase attempt. Restore access within 4 hours at boq-card-restore[.]example or the block will become permanent.
What gives it away:
- BOQ never asks customers to click links or enter login details via SMS, so the link alone marks this as fake
- The domain is a lookalike, not boq.com.au
- The four-hour countdown and 'permanent block' threat are manufactured pressure; real card issues are resolved in the BOQ app or on a call you place yourself
A caller introduces themselves as 'the BOQ fraud team' and says scammers are draining your account right now. To stop the transfer, they offer to stay on the line while you confirm your password and full card number through a link they text you.
What gives it away:
- No legitimate bank asks you to confirm your password or full card number, on a call or through a link
- The manufactured emergency exists to stop you hanging up and checking; that pressure is the pattern, not a coincidence
- Caller ID can be spoofed, so the number on screen proves nothing; hang up and contact BOQ using the details inside your BOQ app or on a statement you already hold
How to check a message you've received
Never tap a link in an unexpected message. Instead, paste the text into the free message checker for an instant verdict, or check a suspicious link with the link & website checker. To verify directly, contact Bank of Queensland through its official app or the number on its real website — never the details in the message itself.
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Frequently asked questions
Is this Bank of Queensland message real or a scam?
The messages on this page are defanged examples of Bank of Queensland impersonation scams — illustrations modelled on common scam patterns, not genuine Bank of Queensland messages. To judge a specific message you've received, paste it into the free Scam Scanner checker for an instant verdict, or verify it directly through Bank of Queensland's official app or website.
How can I tell a fake Bank of Queensland message from a genuine one?
Genuine Bank of Queensland emails always come from an @boq.com.au address. The examples below break down the tells that give a fake away — unexpected links, urgency, and requests for payment or details. If anything asks you to click a link or hand over information, treat it as suspicious until you've verified it independently.
What should I do if I already clicked a link or paid?
Act quickly: contact your bank, then follow the step-by-step recovery guide at /what-to-do. It walks you through who to contact — your bank, IDCARE and the right reporting channel — in the order that matters most.